Protein World | Ecommerce Operations Manager | gurgaon
1 week ago
Job Title: E-Commerce Operations Manager
Location: Gurgaon, India
Salary Budget: Upto 6 lpa to 8lpa (Based on experience)
Job Overview:
We are seeking a dynamic and experienced E-Commerce Operations Manager with a background in the footwear industry to oversee and optimize our e-commerce platforms, focusing on Shopify, Amazon , and other marketplaces, as well as managing our logistics operations. The ideal candidate will have experience working with footwear brands and possess a passion for delivering seamless operations across digital channels. We need someone proactive, detail-oriented, and adept at managing multiple tasks in a fast-paced, customer-centric environment.
Key Responsibilities:
1- Shopify Management:
Manage the daily operations of the Shopify store , including product updates, promotions, and website optimization for footwear products.
Ensure the site functions optimally and improve the user experience with a focus on customer-centricity.
Collaborate with the marketing and design teams to implement branding updates that resonate with the brand’s ethos.
Monitor site performance, analyze data, and suggest actionable improvements for better conversion and sales.
2- Amazon/Marketplace Management:
Oversee product listings, pricing strategies, SEO optimization, and promotions on Amazon and other third-party marketplaces.
Conduct regular competitor analysis within the footwear industry to ensure products stand out, using our strength in quality and competitive pricing.
Manage customer feedback, reviews, and maintain a strong seller reputation on all platforms.
3- Logistics & Supply Chain Management:
Coordinate with logistics partners and warehouses to ensure timely and cost-effective delivery of footwear products, maintaining operational efficiency.
Monitor inventory levels and prevent stockouts or overstock situations using best practices in supply chain management.
Implement systems to improve logistics efficiency while ensuring excellent customer satisfaction and timely deliveries.
4- Customer Experience:
Maintain high customer satisfaction by ensuring smooth order fulfillment and post-purchase engagement.
Collaborate with the CRM team to personalize the online experience, ensuring an optimal customer journey.
Develop and implement abandoned cart recovery strategies and customer follow-ups to improve conversion rates and drive customer loyalty.
5- Data & Analytics:
Analyze data from Shopify, Amazon, and other platforms to identify trends, sales patterns, and areas for improvement.
Provide regular reports on sales performance, inventory levels, and logistics efficiency, offering actionable insights.
Ensure the online store and marketplaces are always optimized to drive maximum sales and operational performance.
6- Cross-Department Collaboration:
Work closely with marketing, finance, and customer service teams to ensure smooth operations and a cohesive approach across all digital platforms.
Collaborate with design and branding teams to ensure that brand messaging, visuals, and tone are consistent across all e-commerce channels.
7- Continuous Improvement:
Stay updated with industry trends, new marketplace opportunities, and technological advancements in e-commerce and logistics.
Propose proactive solutions and process improvements to stay ahead of the competition and enhance operational efficiency.
Required Skills & Experience:
Proven experience in e-commerce operations with a strong focus on footwear brands and familiarity with Shopify and Amazon marketplaces.
Strong knowledge of logistics and supply chain management within an e-commerce environment.
Analytical mindset with the ability to interpret data and make informed decisions.
Excellent communication and collaboration skills, with a focus on cross-department teamwork.
Creative problem-solving skills and a passion for optimizing user experiences and operational efficiency.
Strong project management skills, capable of handling multiple tasks and deadlines in a fast-paced environment.
Ability to integrate brand storytelling into customer interactions, enhancing the overall customer experience.
Preferred Qualifications:
3+ years of experience in e-commerce operations with specific experience in the footwear industry .
Experience in lifestyle or fashion brands is a plus.
Familiarity with key e-commerce platforms and tools used in the footwear industry.
Experience working with Indian suppliers or logistics partners is a bonus.
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