Digital Transformation Leader

7 days ago

thiruvananthapuram, India beBeeVisionary Full time

Customer Experience VisionaryWe empower financial organizations to achieve digital excellence by crafting exceptional customer journeys across digital and assisted channels.The Customer Experience Visionary will lead our VeriTouch Financial CRM solution, built on Microsoft Dynamics 365 and the Power Platform. They will envision, prioritize, and develop features and functions to meet customer and internal stakeholder needs.They will prioritize tasks to ensure alignment with customer and stakeholder requirements, manage and prioritize the product backlog, and oversee the creation and maintenance of product assets.They will conduct market research, analyze product performance metrics, and provide guidance and support to sales and pre-sales teams.The ideal candidate has extensive experience delivering CRM solutions within the Financial Services industry, coupled with a deep understanding of Customer Engagement, Customer Onboarding, Sales, and Customer Service concepts.Candidates should have a proven track record of developing and executing strategic plans that drive business growth and customer satisfaction.Additional responsibilities may include:Collaborating with cross-functional teams to identify and prioritize business opportunities;Developing and maintaining strong relationships with customers, stakeholders, and partners;Providing thought leadership on industry trends and emerging technologies;To succeed in this role, candidates should possess excellent communication and interpersonal skills, as well as the ability to think critically and strategically.We are seeking a highly motivated and experienced individual who can help us shape the future of financial services through innovative technology solutions.

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    thiruvananthapuram, India beBeeTransformation Full time

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    thiruvananthapuram, India beBeeTechnical Full time

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