Workforce Management Specialist

3 days ago


Kolkata, West Bengal, India TP Full time

Tools : MS Excel mandatory (Scheduling and Planning)

Shift: Rotational

Job Title: Workforce Management Assistant Manager

Job Summary:

The Workforce Management Assistant Manager is responsible for supporting the planning, scheduling, and management of the workforce to ensure optimal staffing levels and efficient operations. This role involves assisting in the development and implementation of workforce strategies, analyzing data, and ensuring compliance with labor regulations.

Key Responsibilities:

  • Scheduling: Assist in creating and managing employee schedules to ensure adequate coverage and efficient use of resources.
  • Forecasting: Analyze historical data and trends to forecast staffing needs and align the workforce with business demands.
  • Planning: Develop and implement capacity plans to ensure that production resources meet demand while minimizing bottlenecks.
  • Reporting: Generate and analyze reports on workforce metrics, such as attendance, productivity, and adherence to schedules.
  • Optimization: Identify opportunities for process improvements and implement strategies to enhance workforce efficiency.
  • Compliance: Ensure compliance with labor laws and organizational policies related to workforce management.
  • Collaboration: Work closely with other departments to understand their staffing needs and provide support in workforce planning.
  • Training: Provide training and support to staff on workforce management tools and processes.
  • Problem-Solving: Address and resolve any workforce-related issues or conflicts that arise.
  • Project Management: Participate in and may lead departmental or cross-functional project teams to improve capacity planning processes.

Qualifications:

  • Experience: Proven experience in workforce management or a related field, with at least 2-4 years in a relevant role.
  • Skills: Strong analytical, problem-solving, and organizational skills. Excellent communication and interpersonal skills. Proficiency in WFM software and tools.

Preferred Attributes:

  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong attention to detail and a commitment to accuracy.
  • A proactive approach to identifying and solving problems.


  • Kolkata, West Bengal, India TP Full time

    Job Title: Workforce Management Assistant Manager The Workforce Management Assistant Manager plays a critical role in supporting the planning, scheduling, and management of the workforce to ensure optimal staffing levels and efficient operations. This position involves collaborating with cross-functional teams to develop and implement workforce strategies,...


  • Kolkata, West Bengal, India TP Full time

    Job OverviewThe TP organization is seeking a skilled Strategic Workforce Optimization Specialist to support the planning, scheduling, and management of the workforce to ensure optimal staffing levels and efficient operations.Main ResponsibilitiesScheduling Optimization: Assist in creating and managing employee schedules to ensure adequate coverage and...

  • Workforce Manager

    4 weeks ago


    Kolkata, West Bengal, India Bello Vista Technologies Pvt. Ltd. Full time

    This is a Workforce Management and Real-Time Adherence Manager position, requiring experience in WFM tools and Google Sheets/MS Excel. Key responsibilities include planning, forecasting, scheduling, and ensuring key performance metrics are met. The successful candidate will have 3+ years of work experience in contact center workforce management, analytical...


  • Kolkata, West Bengal, India Bello Vista Technologies Pvt. Ltd. Full time

    DO NOT APPLY UNLESS YOU ARE WORKING IN WFM TEAM / RTA TEAM. THIS IS NOT AN HR POSITION. DO NOT APPLY IF YOU ARE NOT BASED OUT OF KOLKATA OR IF YOUR HOME TOWN IS NOT KOLKATAWFM Associate / WFM Analyst / Real Time Analyst General Job Responsibilities:The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call...


  • Kolkata, West Bengal, India Bello Vista Technologies Pvt. Ltd. Full time

    DO NOT APPLY UNLESS YOU ARE WORKING IN WFM TEAM / RTA TEAM. THIS IS NOT AN HR POSITION.DO NOT APPLY IF YOU ARE NOT BASED OUT OF KOLKATA OR IF YOUR HOME TOWN IS NOT KOLKATAWFM Associate / WFM Analyst / Real Time Analyst General Job Responsibilities:The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call...


  • Kolkata, West Bengal, India Capgemini Full time

    Company Overview: At Capgemini, we strive to deliver exceptional service to our clients. Our team is dedicated to providing a seamless experience through efficient operations management.Job Description:We are seeking a highly skilled Operations Management Specialist to join our team in Kolkata. The ideal candidate will have strong process knowledge in...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    About the RoleThis is an exciting opportunity to join Tata Consultancy Services as a Fusion HCM Workforce Deployment specialist. We're looking for a highly skilled professional with a strong background in Fusion Role Management, Fusion user management, and experience as a Fusion Admin consultant. In this role, you'll be responsible for conducting business...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    Job SummaryWe're looking for a skilled Fusion HCM Workforce Deployment specialist to join our team. The ideal candidate will have a strong background in Fusion Role Management, Fusion user management, and experience as a Fusion Admin consultant. They should also be able to communicate effectively with business users and stakeholders to deliver high-quality...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    Greetings from TCS.We are seeking a highly skilled individual to join our team as an Oracle Fusion HCM Workforce Deployment professional.About the Job: This is an exciting opportunity to work with Oracle Fusion HCM modules, specifically on workforce deployment. The right candidate will have experience in implementing Fusion Admin roles and managing user...


  • Kolkata, West Bengal, India Capgemini Full time

    Company OverviewCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With a strong 55-year heritage, the company is trusted by its clients to unlock the value of technology to address their entire breadth of business needs.The Group reported 2023...


  • Kolkata, West Bengal, India NIS FACILITY MANAGEMENT SERVICES PRIVATE LIMITED Full time

    Job Title: Bid Management SpecialistThe Bid Management Specialist is responsible for managing the bidding process for government and private sector contracts via online platforms. This role requires expertise in preparing, submitting, and managing bids, ensuring compliance with requirements.Key Responsibilities:Tender Monitoring:Monitor online platforms for...


  • Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Financial Operations ManagerWe are seeking a detail-oriented and experienced Accounting and Compliance Specialist to oversee financial reconciliations, expense monitoring, and compliance-related activities.


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    Greetings from TCSJob Title: Oracle Fusion HCM Workforce DeploymentExperience: 4-15 yrsLocation: - KolkataJob Description:Must-HaveStrong Knowledge of Fusion Role Management, Fusion user management.Conversant to Oracle Fusion Security ConsoleAbility to convert Business requirements into HCM Fusion for Role/Security administrationConduct business analysis to...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    Dear Professional,Greetings from TATA CONSULTANCY SERVICES LIMITEDThank you for exploring career opportunities with Asia's largest IT company.Exciting # Job Opportunities for # Experienced ProfessionalsTCS Hiring for Oracle Fusion HCMMust have: Oracle Fusion HCM Workforce DeploymentExperience Range: YearsLocations: PAN INDIAJob DescriptionNecessary...


  • Kolkata, West Bengal, India AmbujaNeotia Group Full time

    About this Role:The HR Generalist will be responsible for implementing and maintaining HR policies and procedures, managing employee relations, and providing support to various departments within the organization. This role requires strong communication and interpersonal skills, the ability to work independently, and a high level of attention to...


  • Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Financial Reconciliation SpecialistLocation: Nationwide, IndiaDepartment: Accounts & FinanceJob Summary: We are seeking a detail-oriented and experienced Financial Reconciliation Specialist to oversee financial reconciliations, expense monitoring, and compliance-related activities. The ideal candidate will be responsible for ensuring accurate...


  • Kolkata, West Bengal, India NIS FACILITY MANAGEMENT SERVICES PRIVATE LIMITED Full time

    About the RoleWe are seeking a skilled Bid Management Specialist to join our team at NIS Facility Management Services Private Limited. As a key member of our System Division, you will be responsible for managing the bidding process for government and private sector contracts via online platforms.Key Responsibilities:Tender MonitoringRegularly monitor online...

  • Head of Operations

    4 weeks ago


    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Description: Head of Operations - SecurityOverview: We are seeking an experienced Head of Operations to transform our legacy business into a technology-driven organization. The ideal candidate will have a strong background in Security Operations, preferably from the National Defence Academy (NDA) or an ex-Short Service Commission (SSC) officer .Key...


  • Kolkata, West Bengal, India Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services is seeking a skilled Order Specialist to join our team. As an Order Specialist, you will be responsible for customer invoicing processing, ensuring timely and accurate payments.


  • Kolkata, West Bengal, India Marriott Full time

    About Us:Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Job Description:The Food Preparation Specialist is...