ServiceNow Developer

2 months ago

pune, India Cybage Software Full time

Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with robust implementation and support services. Our team of ServiceNow-certified experts simplify and automate industry-specific processes as per the goals you envision.


Cybage is seeking an experienced ServiceNow Senior Developers/Business Analyst to join our team, who will support the implementation from proposal to delivery.


Location: Pune

Experience yrs- 4- 12 yrs (Service now Developer)


Key aspects of this role:


  • Analyzing and documenting requirements: Working with stakeholders to conduct workshops and elicit requirements for new/existing business processes
  • Collaborating with development: Working with the ServiceNow development team to validate solutions and ensure they meet quality standards
  • Designing and implementing solutions: Designing and implementing ServiceNow solutions to meet business and IT requirements
  • Improving processes: Identifying bottlenecks, streamlining workflows, and automating tasks
  • Managing testing: Managing User Acceptance Testing (UAT) and validation activities
  • Communicating with customers: Hosting demos and explaining ServiceNow capabilities to customers, managing stakeholder expectations, status updates
  • Developing documentation: Developing procedures, manuals, and other documentation artifact


To be the right fit, you will need:


  • Minimum of 3 years of demonstrated experience as a ServiceNow Business Analyst/Consultant
  • Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog , Reports, PA dashboards), CSM
  • Ability to elicit requirements from customers
  • Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

Knowledge in ITOM Discovery and CMDB will be a big plus


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