ServiceNow - IT Governance Lead

3 days ago


hyderabad, India Antz Full time

One of our clients' is looking for a dedicated Data Governance Specialist to lead a project focused on cleaning up IT assignment group data within ServiceNow, organized by service area and hierarchies. The ideal candidate will have strong project management, data governance, and testing skills, along with experience in ServiceNow. This role requires effective collaboration with service area owners and the ServiceNow platform team to ensure accurate data mapping, validation, and testing. Additionally, the candidate will be involved in testing the features and functionalities of CIO dashboard and providing critical feedback for improvements.


Key Responsibilities:


  • Project Leadership: Oversee the cleanup of IT assignment groups in ServiceNow, ensuring categorization by service area and hierarchies.
  • Stakeholder Engagement: Collaborate with service area owners to gather, document, and validate existing assignment groups.
  • Data Mapping & Validation: Prepare and share data mappings with service area owners for review and approval.
  • Coordination with ServiceNow Team: Work with the ServiceNow platform team to apply the validated updates in the system.
  • Documentation: Maintain thorough records of all changes and processes to ensure transparency and traceability.
  • Data Governance Compliance: Ensure alignment with overall data governance policies and standards.
  • Data Quality Management: Identify and resolve any inconsistencies within the assignment group structure.
  • Testing & Feedback: Conduct end-to-end testing of the features and functionalities of CIO dashboard, providing detailed feedback and suggesting improvements.
  • Reporting: Provide regular progress updates to stakeholders and management.


Qualifications:

  • Experience: 7-10 years
  • Proven background in data governance, project management, and IT service management.
  • Hands-on experience with ServiceNow, including working with assignment groups, service areas, and hierarchy structures.
  • Experience with feature and functionality testing, including test case creation, execution, and feedback documentation.
  • Skills:
  • Strong communication and collaboration skills, with the ability to engage stakeholders at various levels.
  • Detail-oriented with a focus on data accuracy and quality.
  • Familiarity with data governance best practices and methodologies.
  • Testing and troubleshooting skills for reviewing dashboard performance and providing actionable feedback.
  • Work Style:
  • Ability to work independently and manage timelines effectively.


Preferred Skills:

  • Previous experience with IT service management (ITSM) processes.
  • Experience working within large organizations and coordinating with multiple teams.
  • Knowledge of tools and methodologies for data validation, mapping, and feature testing.



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