Senior Credit Card Dispute Specialist

6 days ago

kurnool, India beBeeDispute Full time

Dispute Resolution SpecialistThe ideal candidate will serve as a subject matter expert escalation point and case investigations agent. They will tackle customer scenarios, resolve issues and inquiries following Mastercard rules and guidelines.This role involves expertly handling customer disputes and chargebacks under Mastercard network guidelines. A strong understanding of US Regulation Z compliance is necessary for success in this position.Key skills and qualifications include:5+ years of experience resolving credit card disputes and chargebacks under Mastercard network guidelines.Strong expertise in US Regulation Z compliance.Strong knowledge of Mastercard network guidelines and chargeback procedures, including Mastercard chargeback codes and current guideline updates.A successful Dispute Resolution Specialist will have the ability to:Expertly analyze customer scenarios and develop effective resolution strategies.Communicate complex information to customers in a clear and concise manner.Collaborate with junior agents on the team to share knowledge and best practices.This is an exciting opportunity to join a dynamic team and make a real impact in the world of dispute resolution. If you are a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply.

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