Nepali Customer Service Representative

4 days ago

bhavnagar, India beBeeCustomer Full time

Customer Support Expert in NepaliWe are seeking an accomplished Customer Support Specialist proficient in Nepali and English to provide high-quality assistance to our clients.This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. We welcome fresh graduates with strong language skills to apply.Key Responsibilities:Customer Support: Respond to customer queries via calls, chats, and emailsInquiry Analysis: Analyze customer needs and offer accurate solutionsDocumentation: Document interactions in CRM tools and follow standard proceduresCross-Functional Collaboration: Collaborate with internal teams to resolve complex issuesService Quality Metrics: Maintain service quality, response time, and customer satisfaction metricsRequirements:Languages: Exceptional command of Nepali and EnglishCommunication Skills: Strong communication, active listening, and problem-solving skillsRemote Work: Ability to work remotely with minimal supervisionComputer Literacy: Basic computer literacyPrevious Experience: Previous customer support experience is a plus but not requiredBenefits:Opportunity to develop expertise in Nepali and EnglishFulfilling work environmentChance to collaborate with internal teamsWhat You'll Need:Nepali and English language proficiencyStrong communication and problem-solving skillsAbility to work independentlyBasic computer skillsFlexibility to adapt to changing situations

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