CRM Executive-Social Media

3 days ago

bangalore, India Titan Full time

Job RequirementsThe responsibilities include resolving customer queries, recommending solutions, and guiding users through product features and functionalities across all social media platforms. To be successful in this role, you must be an excellent communicator capable of earning our customers' trust in a digital environment. You should also be well versed in social media and digital marketing best practices. You will play a crucial role in enhancing the brands' online reputation, improving customer experience, and driving sales across multiple platforms. Ultimately, your efforts will help establish us as a customer-first organization and generate positive buzz on the Internet. Complete JD: HereWork Experience Soft Skills Excellent Written CommunicationEmpathy & Emotional IntelligenceProblem-Solving & Critical ThinkingAdaptability & Digital AgilityTime Management & PrioritizationCollaborative MindsetPerformance Management & AccountabilityMotivational LeadershipStrategic Thinking & Initiative Knowledge Social Media & Digital Marketing Domain Knowledge Social Listening & Sentiment AnalysisAI, Automation Driven Workflow OrchestrationORM, CRM and Listening Tool Knowledge Data Analytics & ReportingSocial Media Engagement Exception Written and Verbal CommunicationBrand Reputation Management

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