Customer Success Intern
21 hours ago
Job Title: Customer Success InternLocation: Bangalore, India (On-site)Internship Duration: 3 months Start Date: Immediate or as per availabilityRole Overview:As a Customer Success Intern, you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication, even from a non-tech background.We’re looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention.Key Responsibilities:Customer Onboarding: Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.Relationship Building: Engage regularly with learners to build strong, lasting relationships and enhance user experience.Sales Collaboration: Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.User Issue Resolution: Respond to user queries through email/chat and escalate issues when necessary.Feedback Handling: Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.Knowledge Base Support: Help maintain and improve support documentation and FAQs to proactively assist customers.Usage Tracking: Monitor learner activity and engagement metrics to identify and reach out to at-risk users.Cross-functional Coordination: Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.Required Qualifications & Skills:Education: Recent graduate (any discipline). Non-technical backgrounds are welcome.Experience:At least one prior internship in sales or customer-facing roles is mandatory.Experience with user onboarding tools or CRM portals.Soft Skills:Excellent spoken and written communication skills in English.Strong relationship-building and interpersonal skills.A customer-first mindset and empathetic approach to resolving queries.Technical Aptitude:Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools).Eagerness to learn internal systems even without a tech background.You’re a Great Fit If You:Enjoy interacting with people and solving real-world problems.Can thrive in a fast-paced, dynamic environment.Are detail-oriented, organized, and proactive.Have a passion for education, edtech, or language learning.What You’ll Gain:Real-world experience in customer success and user engagement in a high-growth edtech startup.Opportunity to learn and contribute to multiple business functions (sales, operations, product).Hands-on training in CRM systems, support tools, and customer journey optimization.Certificate and potential for full-time conversion based on performance.
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