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istant Studio Manager-Premium Tattoo Brand

2 months ago


mumbai, India Hunarstreet Technologies Full time
Role &Responsibilities: Build andmaintain high energy positive team spirit strengthen bondingbetween artists and other team players. Managing the daytodayoperations of the studio including overseeing walkin clients andproviding exceptional service to customers to turn them into repeatclients. Manage studio atmosphere and hygiene as per the companystandards keeping the Aliens vibe alive all the time. Providepersonalized customer service to create an immersive experience foreach customer. Strictly adhere to studio operational SOPs &Processes Handle inbound queries of the clients manage appointmentsbook consultations. Arrange training sessions for the artists fortheir skill development. Developing and implementing salesstrategies to increase studio sales & following up withpotential sales leads. Preparing a roster for the team and managingartist transfers and guest spots to ensure that the studio is fullystaffed at all times. Coordinating with the design team and clientsto deliver designs on time and meeting client expectations.Communicating with the HQ sales team to increase sales andidentifying process gaps to help the HQ improve processes. Managingcustomer complaints and objections in a professional and efficientmanner. Providing daily weekly and monthly reports to the reportingmanager to keep them informed of the studios performance.Accurately maintaining the CRM and data entry to improve datahealth and drive datadriven decisions for business growth. Managingdaily cash depositing it in the bank and updating the records.Maintaining employee accommodation provided by the company andbeing responsible for keeping it clean and free of nuisances.Mandatory Skill Sets: Graduate (Any Stream) Preferred Industry RealEstate / Automobile / Jewellery Not specific but good to have. Goodknowledge/background of the retail industry experience ispreferred. Excellent verbal written and interpersonal communicationskills. Must be selfmotivator and selfstarter. Focused on Sales& Quality customer service. Solid time management skills.Must be able to effectively deal with people at all levels insideand outside of the Company. Prior experience in a similar role suchas customer service sales or operations management could bebeneficial. Ability to multitask and successfully operate in a fastpaced team environment

reporting,crmmanagement,interpersonal communication,sales leads follow-up,salesstrategies,communication skills,timemanagement,operations,studio,cash management,operationsmanagement,team management,training,customerservice