istant Studio Manager-Premium Tattoo Brand

2 months ago

Mumbai, India Hunarstreet Technologies Full time
Role & Responsibilities: Build and maintain high energy positive team spirit strengthen bonding between artists and other team players. Managing the daytoday operations of the studio including overseeing walkin clients and providing exceptional service to customers to turn them into repeat clients. Manage studio atmosphere and hygiene as per the company standards keeping the Aliens vibe alive all the time. Provide personalized customer service to create an immersive experience for each customer. Strictly adhere to studio operational SOPs & Processes Handle inbound queries of the clients manage appointments book consultations. Arrange training sessions for the artists for their skill development. Developing and implementing sales strategies to increase studio sales & following up with potential sales leads. Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times. Coordinating with the design team and clients to deliver designs on time and meeting client expectations. Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes. Managing customer complaints and objections in a professional and efficient manner. Providing daily weekly and monthly reports to the reporting manager to keep them informed of the studios performance. Accurately maintaining the CRM and data entry to improve data health and drive datadriven decisions for business growth. Managing daily cash depositing it in the bank and updating the records. Maintaining employee accommodation provided by the company and being responsible for keeping it clean and free of nuisances. Mandatory Skill Sets: Graduate (Any Stream) Preferred Industry Real Estate / Automobile / Jewellery Not specific but good to have. Good knowledge/background of the retail industry experience is preferred. Excellent verbal written and interpersonal communication skills. Must be selfmotivator and selfstarter. Focused on Sales & Quality customer service. Solid time management skills. Must be able to effectively deal with people at all levels inside and outside of the Company. Prior experience in a similar role such as customer service sales or operations management could be beneficial. Ability to multitask and successfully operate in a fast paced team environment

reporting,crm management,interpersonal communication,sales leads follow-up,sales strategies,communication skills,time management,operations,studio,cash management,operations management,team management,training,customer service

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