General Manager Facilities
2 months ago
Job Responsibilities:
As a General Manager Facilities, you will be responsible for overseeing and managing customer service, operations activities within a specific city. Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces in the city. This role requires strong leadership, strategic thinking, and the ability to recruit, train, and build a team.
Key Responsibilities:
Operations and Facility Management:
- Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.
- Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback.
- Coordinate with the central operations team to implement standardized processes and policies across all locations.
- Monitor and maintain the overall cleanliness, functionality, and aesthetics of the Centers of the centres in city.
Financial Management:
- Directly responsible for the Income and Expenditure for the centre.
- Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.
Client Relationship Management:
- Directly responsible for the client retention and satisfaction.
- Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.
- Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.
Security Management:
- Ensure the safety and security of the facility by developing and implementing security policies and procedures.
- Oversee the security team, including training, scheduling, and performance evaluations.
- Conduct regular security audits and drills to maintain a high level of preparedness.
Housekeeping Management:
- Oversee the housekeeping team to ensure cleanliness and hygiene standards are consistently met.
- Implement and monitor cleaning schedules and procedures to maintain a clean and welcoming environment.
- Address and resolve any housekeeping-related issues promptly and effectively.
Engineering Management:
- Supervise the engineering team responsible for the maintenance and repair of building systems, including HVAC, electrical, and plumbing.
- Develop and implement preventive maintenance programs to ensure the reliability and longevity of facility systems.
- Manage engineering projects, including upgrades and renovations.
Pantry Service Management:
- Oversee pantry services to ensure a high standard of service and cleanliness.
- Manage inventory and supplies, ensuring timely replenishment and adherence to health and safety regulations.
- Address and resolve any pantry-related issues promptly and effectively.
Compliance and Safety:
- Ensure compliance with all local, state, including health and safety standards.
- Conduct regular safety inspections and training sessions to maintain a safe working environment.
Qualification
- Post Graduation in Business Administration, Management, or a related field.
- 10+ years of experience into management or leadership role. Experience ideally with the Facility, real estate, retail, or hotel industry is a plus.
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.
- Solid understanding of facility management, operations, and customer service principles.
- Financial acumen and experience managing budgets and financial performance.
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