Technical Support and Implementation Expert

2 weeks ago

bharatpur, India beBeeTechnical Full time

Technical Support Engineer OpportunityWe are seeking a highly skilled Technical Support Engineer to join our team.The purpose of this engagement is to provide ongoing technical support and implementation expertise for the Talkdesk platform across multiple EMEA-based projects.Key responsibilities include:Providing Level 2 technical support for Talkdesk platform incidents and service requests.Assisting in Talkdesk setup, configuration, and deployment activities across various business units.Working with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools (e.g., Salesforce, ServiceNow).Managing and resolving escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Supporting prompt engineering and AI-driven workflow optimization, if applicable.Collaborating with Talkdesk and customer support teams for escalations or advanced issue resolution.Documenting processes, configuration changes, and best practices.Providing periodic reports on performance metrics, issues, and resolutions.Ensuring compliance with company and customer security, privacy, and operational standards.Required Skills and QualificationsMinimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.BenefitsThis is an excellent opportunity for a motivated and experienced Technical Support Engineer to develop their skills and advance their career.How to ApplyInterested candidates should submit their application with a cover letter and CV for consideration.

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