Contract Manager

Role Purpose:

The Contracts Manager – Digital is responsible for the administration, review, and management of the company’s contracts associated with the purchase of goods and services related to the Digital function/ organization in coordination with the legal. Providing the Digital function/ organization with support to facilitate effective procurement services ensuring the implementation of the Digital function/ organization strategy within Majid Al Futtaim Retail. This position leads best practices in supplier contracts review and management for the Digital function/ organization, resulting in consistent procedures and practices to mitigate risks and costs in supplier contracting. This position will be based in the Gurugram (India).

Role Details – Key Responsibilities and Accountabilities:

Strategy Planning

• Develop and execute comprehensive strategies aligned with the Majid Al Futtaim’s business objectives and targets.
• Provide strategic leadership and guidance to the stakeholders, fostering a culture of data-driven decision-making
• Stay up to date with industry trends and emerging technologies and implement innovative solutions within the Digital function/ organization.

Contracts Management

• Draft Requests for Information (“RFI”) and Requests for Proposal (“RFP”) and related documents for the Digital business procurement requirements.
• Select and apply the appropriate instruments/forms for various procurement needs and strategies arising from business operations.
• Administer contracts and related documents with suppliers in connection with the company’s procurement or varying goods and services.
• Support and maintain a consistent approach to supplier contracts management and review procedures.
• Ensure that supplier contracts are properly executed and archived
• Maintain accurate tracking of status for existing and pending supplier contracts and related documents. Serve as company resource concerning specific awareness of supplier contractual obligations, terms, questions, issues, and problem solving.
• Maintain current technical knowledge of relevant contractual terms, standard contract forms, procedures and best practices for the company.
• Maximise the use of information systems and technology for tracking, analysis, reporting, administration and communication of contract information.
• Perform additional duties as assigned and participate in special projects as required.

Policies and Procedures

• Facilitate compliance with contract management procedures, sourcing and bidding policies and procedures and other supplier management objectives and procedures as well, as compliance with the terms of RFI’s and RFP’s.
• Provide guidance and leadership to the functional departments regarding contracting policies and procedures, provisions and requirements.
• Develop reports on whether the internal contract management process is followed and tasks are completed within the deadlines.
• Report any actions or omissions that might interfere with the operations or policies of the company.

Coordination and Communication

• Ensure best practice in coordination among relevant functions including Legal, Tax, Procurement and Operations.
• Collaborate and partner with relevant country teams to drive respective KPIs and build a data driven culture.
• Build relationships and maintain strong partnerships with key personnel to help achieve organisational goals.
• Collaborate with key stakeholders to ensure clarity of the specifications and expectations of the legal function.

Audit and Reporting

• Conduct supplier agreement assessments and audits as necessary in accordance with company policy and procedure.
• Support on the preparation of business presentations and reports related to the Digital function / organisation for various stakeholders, on periodic and ad hoc basis as and when required.
• Perform regular audit of various processes and databases for the legal function in order to identify gaps and risks, and propose corrective actions.

Human Capital Responsibilities

• Ensure the implementation of the performance management process.
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.
• Identify training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Develop and implement on the job-training for relevant stakeholders.
• Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives.
• Provide inputs while developing MAF Retail’s corporate policies and relevant procedures and monitor their implementation.

Definition of Success

• Consistent and systematic approach to supplier contract management, ensuring all contracts are properly archived and easily accessible.
• Timely and accurate drafting, execution, and administration of all contracts, including RFIs, RFPs, and related documents.
• Minimized contractual risks through effective monitoring of contract terms, conditions, and supplier performance.
• Compliance with procedural requirements
• Effective communication of policies and procedures.

Functional/Technical Competencies

Technical Knowledge

• Strong understanding of digital, E-commerce and retail business landscape.
• Strong knowledge of data governance, data quality, and data security
• In-depth understanding of contract law principles, including terms, conditions, and standard clauses used in commercial agreements, Requests for Information (RFIs), Requests for Proposals (RFPs), and supplier contracts.
• Knowledge of contract management systems and tools for drafting, reviewing, negotiating, and managing contracts throughout their lifecycle.
• Familiarity with different contract types and forms used for various procurement needs, including master service agreements, non-disclosure agreements, and service level agreements.
• Comprehensive understanding of procurement processes, including supplier selection, bidding, sourcing, and negotiation techniques.
• Experience with supplier management best practices, including maintaining relationships, assessing supplier performance, and ensuring compliance with contractual obligations.

Qualification, Experience & Skills:

Minimum Qualifications/education

• Bachelor’s Degree from an accredited college or university in Business, Law, Supply chain or related discipline.
• Advanced college or university degree in related field preferred.
• CCCM (Certified Commercial Contracts Manager); CPCM (Certified Professional Contracts Manager), CPM (Certified Purchasing Manager), or CPSC (Certified Profession in Supply Chain Management) certification preferred.

Minimum Experience

• Five (5) or more years progressive work experience in contracts management
• Five (5) or more years Digital contracting and procurement experience including technical knowledge of ecommerce platform.
• Five (5) or more years’ experience in legal and digital business terms, sales and purchase agreements in the digital environment.
• Exposure to the Middle East and GCC markets desirable

Communication and People Skills

• Strong leadership and people management capabilities with proven ability to develop strategic relationships with senior leadership stakeholders. Demonstrated leadership and mentoring skills to build and manage a high-performing team
• Strong ability to influence process owners and prompt a response for the leader/team needs
• Excellent verbal and written communication skills; expertise in converting technical messages into clear messages that outline why change is needed that appeals to key business personas
• Strong ability to articulate the big picture with or without details and work in ambiguous situations
• Strong English language skills (Speaking, Reading and Writing) with exceptional business writing, Arabic is a plus
• Strong administrative and review skills
• Ability to independently direct work priorities and manage multiple priorities and workload to deliver results, taking responsibility for own performance to follow through on promises and commitments and consistently meet deadlines while producing accurate high-quality work.

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.