Contract Manager – IT Managed Services

2 months ago

Gurugram, India Orange Business Full time

Role Purpose

As a contract manager, you will effectively manage relationships with assigned Global System Integrators (GSIs) for contract-related matters, with a motto: put our strategic IT outsourcing contracts under control and optimize their value.

This includes negotiating/analyzing contracts and pricing terms in collaboration with buyers, managing contract changes and amendments, monitoring performance and compliance with contractual obligations, resolving any contract-related disputes, and maintaining strong relationships.


Key success criteria

  • Constant liaison with department operational teams to make their life easier with contract lifecycle.
  • Smooth collaboration with the Sourcing & Legal departments to align procurement strategy with department business and transformation objectives.
  • 360° view of our partnership with Global System Integrators to increase our ability to challenge them.

Control of security and compliance aspects.


Governance & relationship management:

  • Managing relationships with Global System Integrators, establishing a proper governance, and serving as the primary point of contact for contract-related matters.
  • Providing regular reports and updates on Global System Integrators performance, contract status, and potential risks to relevant stakeholders within the department and the organization as a whole


Operational management:

  • Collaborating with internal stakeholders to ensure that Global System Integrators meet project requirements and deliver value.
  • Monitoring and evaluating the performance of Global System Integrators, tracking key performance indicators (KPIs) and service level agreements (SLAs).
  • Conducting regular performance reviews and assessments of Global System Integrators to evaluate their adherence to contractual obligations and quality standards.
  • Managing vendor-related risks and issues, proactively addressing any challenges that may arise.
  • Anticipating emerging security threats and regulatory changes in order to implement appropriate policies and procedures with internal stakeholders and Global System Integrators.
  • Identifying opportunities to optimize cost and contract value through continuous improvement and innovation.


Sourcing strategy influence


  • Contributing to evaluation and selection of Global System Integrators based on their capabilities, expertise, and alignment with business strategy.
  • Negotiating with Global System Integrators, ensuring favorable terms and conditions that meet the organization's needs


Additional skills:

  • Knowledge of Security and Regulatory constraints when working with third parties.
  • Knowledge of Agile/DevOps/SAFe methodologies.
  • First degree in business, technology, or science.
  • Fluent in English; a command of French is an advantage.
  • Project Management / ITIL certification is an advantage.

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