Operational Support Specialist

Operations CoordinatorAbout UsWe are leading the way in remote work solutions, helping businesses build efficient teams for Administration, Customer Service, Accounting, and back-office roles. Our focus is on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas.Selectively recruiting top professionalsDelivering in-depth training for peak performanceOffering superior account management for seamless operationsEmbracing professionalism and efficiency with us, we redefine remote hiring.Job SummaryThis is a virtual assistant position requiring remote professionals from an Executive Assistance background to provide administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries.Administrative/Executive Assistance: Manage executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing stakeholders with accurate data-driven insights for informed decision-making.Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.Required Skills and QualificationsMinimum 3 years of corporate work experienceExceptional written and verbal communication skills.Bachelor's/Master's degreeAdvanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).Excellent time management and organizational abilities.Demonstrated ability to identify and resolve issues proactively.A team player who can collaborate effectively with colleagues at all levels.Ability to prioritize tasks and work independently in a remote setting.Prior experience in US healthcare (insurance, billing, or administration) is a plus.Schedule and Logistical RequirementsQuiet and brightly illuminated work environment required. Laptop with minimum 8GB RAM, I5 8th gen processor. 720P Webcam and Headset also necessary. A reliable ISP with a minimum speed of 100 Mbps required. Smartphone also necessary for this role.