Key Account Manager

3 weeks ago


Kolkata, India Airtel Business Full time

The ideal candidate will be responsible for end-to-end telecom & connectivity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.

Deliverables
 Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
 Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
 Augment solution selling, and drive new product penetration in emerging markets
 Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
 Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges:
 To work in alignment with processes on Data and Voice
 To work on retention of existing revenue as well and grow new products.
 Account Penetration & Product Penetration

Key Competencies:
 Commercial Acumen
 New Age Consultative Selling
 Customer Service Orientation
 Key Account Planning & Management
 Executive Presence – ability to handle CXO discussions
 Enterprise/ Carrier Product Knowledge
 Negotiation skills
 Ability to devise creative ideas to attract the target customer’s attention
 Regular Follow –up

Educational Level
Must have:
 MBA or equivalent
Preferred:
 B. Tech. + MBA

Working Experience
Preferred:
 B2B Sales Experience in Telecom/ Technology domain


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