Ticketing Agent

1 month ago


Chennai, India AlMaqam Full time

Job Overview:
We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively.

Key Responsibilities:
Provide friendly and efficient customer service via phone, email, and live chat channels.
Respond to customer inquiries regarding flight bookings, hotel reservations, tour packages, and other travel-related services.
Handle customer complaints and concerns professionally and empathetically, aiming to resolve issues on the first contact.
Assist customers in navigating our website, completing bookings, and managing their reservations.
Escalate complex or unresolved issues to a senior customer service representative or manager as required.
Maintain accurate and up-to-date customer records and case notes in our CRM system.
Stay updated with product and policy changes to provide accurate and relevant information to customers.
Meet or exceed performance targets related to customer satisfaction, response time, and first contact resolution.
Participate in training sessions and coaching to continuously improve customer service skills.

Qualifications and Experience:
Bachelor‘s degree or equivalent work experience.
Minimum 3 years of experience in a customer service role.
Strong communication skills, with the ability to interact effectively and professionally with customers and colleagues.
Excellent problem-solving abilities, with a focus on resolving customer issues promptly and effectively.
Familiarity with GDS systems like Travelport, Amadeus, Sabre and other customer service tools and technologies.
Ability to multitask and prioritize competing demands in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Ability to work independently and collaboratively as part of a team.
Online understanding of B2B, B2C, corporate tools is a plus.



  • Anna Salai, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    ommunicating with customers to answer questions about tickets, pricing, or flight schedules  Collecting payment from customers for airline tickets, including cash, credit card transactions, cheque.  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involves processing electronic...


  • Anna Salai, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    ommunicating with customers to answer questions about tickets, pricing, or flight schedules  Collecting payment from customers for airline tickets, including cash, credit card transactions, cheque.  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involves processing electronic...

  • Ticketing Executive

    2 months ago


    Anna Salai, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    ommunicating with customers to answer questions about tickets, pricing, or flight schedules  Collecting payment from customers for airline tickets, including cash, credit card transactions, cheque.  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involves processing electronic...

  • Ticketing Executive

    2 days ago


    Anna Salai, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    ommunicating with customers to answer questions about tickets, pricing, or flight schedules  Collecting payment from customers for airline tickets, including cash, credit card transactions, cheque.  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involves processing electronic...

  • Ticketing Executive

    3 weeks ago


    Chennai, India Code House Solutions LLP Full time

    Scheduling flights based on customer needs and available flights - Communicating with customers to answer questions about tickets, pricing, or flight schedules - Handle customer queries in a timely manner - Collecting payment from customers for airline tickets, including cash, credit card transactions, and / or Bank Transfers - Entering customer information...


  • Chennai, India The smile group Full time

    We need office admin and ticketing agent **Salary**: ₹20,000.00 per month **Experience**: - total work: 1 year (preferred) - Marketing: 1 year (preferred) Ability to Relocate: - Chennai, Tamil Nadu: Relocate before starting work (required)


  • Chennai, India Genext Data Solutions Private Limited Full time

    Corporate handling. - Complaint handling - Polite handling of calls at counters of passengers and travel agents resolving their queries regarding FIT Bookings, Issuance, Re-booking & Re-validation, Cancellations and also update SSRs, TCP Remarks on a booking, Seats Assignments, WCHR request, Meals updating. - Scanning Pre and Post flights on daily basis. -...


  • Chennai, Tamil Nadu, India AlMaqam Full time

    Job Overview: We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively.Key Responsibilities: Provide friendly and efficient customer service via phone,...


  • Chennai, India AlMaqam Full time

    Job Overview:We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively. Key Responsibilities:Provide friendly and efficient customer service via phone,...


  • Chennai, India AlMaqam Full time

    Job Overview: We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively.   Key Responsibilities: Provide friendly and efficient customer service via...


  • Chennai, India AlMaqam Full time

    Job Overview:We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively. Key Responsibilities:Provide friendly and efficient customer service via phone,...


  • Chennai, India AlMaqam Full time

    Job Overview:We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively. Key Responsibilities:Provide friendly and efficient customer service via phone,...


  • Chennai, India AlMaqam Full time

    Job Overview:We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively. Key Responsibilities:Provide friendly and efficient customer service via phone,...


  • Chennai, India AlMaqam Full time

    Job Overview: We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively.   Key Responsibilities: Provide friendly and efficient customer service via...

  • Booking Agent

    2 months ago


    Egmore, Chennai, Tamil Nadu, India baywatch travels pvt ltd Full time

    Baywatch Travels looking for a experienced international and domestic booking agents. English proficiency must. immediate joiner preferred. **Salary**: ₹25,000.00 - ₹38,000.00 per month **Benefits**: - Cell phone reimbursement - Paid time off - Provident Fund Schedule: - Day shift Application Question(s): - Do you have experience in ticket...


  • Chennai, India Kaitech Integrated Full time

    Working Knowledge: Attending queries oninbound calls PNR creation & Itinerary pricing.Coordinating directly with agents and reverting to Emails on theirflight queries. Should have knowledge of making reservations farecalculation Ticketing on Galileo Amadeus and Sabre. Experience:Minimum 0 4 Year of experience in ticketing and reservation. CallUs :


  • Chennai, Tamil Nadu, India Logica Training School Full time

    he duties of ground personnel vary based on their role, as there are a few types of ground staff jobs. Each role requires a certain set of skills unique to the job.Some of these roles include:Ticket agent Crew scheduling coordinator Airline station agent Aeroplane technician Flight dispatcher Passenger assistant Baggage handler Service agent for...

  • Service desk lead

    1 week ago


    Chennai, India Wipro Full time

    Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...


  • Chennai, India Professional Staffing Solutions Full time

    **Requirements**: - Superior organizational skills, diligent and detailed-oriented - Excellent time management skills - ability to handle multiple priorities - High-touch customer service skills - Excellent communication skills both verbal & written (Bi-lingual a plus - Spanish) - Advanced computer knowledge of Microsoft Office Suite - especially Word,...


  • Chennai, India VACANCY 24 Full time

    **Descripción de la compañía**: Best **Descripción del puesto**: Airport Ground Staff Job in Airport City In India: As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers while traveling. You will ensure quality...