Field Service Coordinator

4 weeks ago


Gurgaon, India Kia India Full time

Role will be based out of Head Office, Gurugram.

Roles & Responsibilities

The Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-
Ensure Business plan & target achievement for the region assigned.
Support to field team / coordination with various departments basis need.
Monitoring dealer wise KPI & coordinating with respective Regional & Area Manager for Improvement.
Monitoring the visit schedule of field team & review of action plan & visit reports.
Monitor customer complaints & escalations.
MIS & report preparation for the field team & Management review.
Regular audits, evaluations to monitor dealership performance.
Warranty approvals, audits, parts scrapping monitoring etc.
Implementation of all Initiatives planned.
Any other duties expected from the position & requested by respective manager.

Required Qualifications - B.Tech/BE (Mech / Automobile)

Required Competencies
8 to 10 years of experience in Automobile company in field operations. Preference would be passenger car experience.
Energetic, self-motivated, good planner & strong implementer
Creative, Analytical Skills, Good industry awareness & Excellent communication skills
Good Interpersonal skills in terms of Dealer Management, Staff Handling & Customer grievance management.
Presentation Skills
Proficient in MS office



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