Field Service Engineer
3 weeks ago
Position Title- Field Service Engineer – Cath lab
Location: Delhi/NCR
Job Description:
Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO
Selling:
- As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job's purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
Service Administration
- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
Customer Satisfaction
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
Requirements:
- 4+ years of exp in Cath lab, additional experience in multi-modality will be preferred .
- Experience in Service, Maintenance and installation.
- Education : B-tech/ Bio medical engineer
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