Shift Manager
1 month ago
**Shift Manager Job Description – Ice Cream Company**
**Position Overview:**
The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.
**Responsibilities:**
1. **Team Leadership:**
- Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.
- Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.
2. **Customer Service:**
- Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.
- Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.
3. **Shift Operations:**
- Open or close the store as scheduled, following established opening and closing procedures.
- Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.
4. **Quality Control:**
- Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.
- Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.
5. **Food Safety and Hygiene:**
- Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.
- Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.
6. **Cash Handling:**
- Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.
- Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.
7. **Training and Development:**
- Train new employees on company policies, procedures, and operational standards.
- Provide ongoing coaching to enhance staff performance, including cross-training for different roles.
8. **Problem Solving:**
- Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.
- Escalate any complex problems to higher management as needed.
9. **Sales and Upselling:**
- Encourage suggestive selling techniques to increase average transaction values.
- Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
10. **Reporting:**
- Maintain accurate records of daily sales, customer feedback, and employee performance.
- Generate shift reports for management review, highlighting notable achievements and areas for improvement.
**Qualifications:**
- High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.
- Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.
- Strong customer service orientation and interpersonal skills.
- Knowledge of food safety regulations and best practices.
- Ability to lead and motivate a team, fostering a positive work environment.
- Proficiency in cash handling and point-of-sale systems.
- Detail-oriented with excellent organizational and multitasking abilities.
- Effective problem-solving skills and the ability to remain composed under pressure.
- Flexibility to work varied shifts, including weekends and holidays.
- Basic computer skills for reporting and communication purposes.
Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.
We have other current jobs related to this field that you can find below
-
Shift Manager
1 month ago
chennai, India Swiggy Full timeJob Title: Shift Manager Qualification - Any Graduate / PG Experience - 2+ years in QSR. Compensation - Best in the Industry. Location - Chennai Job Description: To ensure customer satisfaction by contributing to the overall shift operations. Roles and Responsibilities: * Follow the Opening & Closing checklist and ensure all necessary items are...
-
Shift Manager
6 days ago
Chennai, Tamil Nadu, India Swiggy Full timeJob Title: Shift Manager Qualification Any Graduate / PG Experience 2+ years in QSR. Compensation Best in the Industry. Location - Chennai Job Description: To ensure customer satisfaction by contributing to the overall shift operationsRoles and Responsibilities: Follow the Opening & Closing checklist and ensure all necessary items are available. Keep a...
-
Shift Manager
6 days ago
Chennai, Tamil Nadu, India Nxtra by Airtel Full timeJob Title: Data Center Operations ManagerCompany: Cutting-edge Tech SolutionsAs the Data Center Operations Manager, you will be the go-to person for overseeing the day-to-day operations and managing critical situations to ensure SLAs are met and customer requirements are fulfilled. Your responsibilities include:Leading shift teams to execute planned and...
-
Shift Manager
4 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Engineer
2 weeks ago
Chennai, India Aptiv Full timeYour RolesThe Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently.Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard.Ensure quality control: The Production Shift...
-
Shift Engineer
2 months ago
Chennai, India Aptiv Full timeYour Roles The Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently. Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard. Ensure quality control: The Production...
-
Shift Engineer
2 months ago
chennai, India Aptiv Full timeYour Roles The Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently. Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard. Ensure quality control: The...
-
Shift Engineer
6 days ago
Chennai, Tamil Nadu, India Aptiv Full timeYour Roles The Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently. Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard. Ensure quality control: The Production...
-
Shift Engineer
3 weeks ago
chennai, India Aptiv Full timeYour Roles The Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently. Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard. Ensure quality control: The...
-
Shift Engineer
3 weeks ago
Chennai, India Aptiv Full timeYour Roles The Production Shift Engineer is responsible for ensuring that the manufacturing process runs smoothly and efficiently. Oversee production processes: The Production Shift Engineer is responsible for managing the production process and ensuring that each step in the process is carried as per standard. Ensure quality control: The Production...
-
Shift Brewer
2 months ago
Chennai, India Heineken Full timePlanning: - Raw material requisition to stores based on daily production plan - Implementing improvement plan on house keeping and safety - Plan overtime and leaves etc in consultation with brewing manager - Help brewing manager to develop process improvement maps. - Optimum process performance: - ensure smooth manufacturing, processing and filtration of...
-
Shift Brewer
13 hours ago
Chennai, India Heineken Full timePlanning: - Raw material requisition to stores based on daily production plan - Implementing improvement plan on house keeping and safety - Plan overtime and leaves etc in consultation with brewing manager - Help brewing manager to develop process improvement maps. - Optimum process performance: - ensure smooth manufacturing, processing and filtration of...
-
Shift Manager
3 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Manager
4 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Manager
3 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Manager
4 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Manager
3 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Manager
4 weeks ago
Chennai, India Nxtra by Airtel Full timeOverall responsible for O&M, SPoC - Day to day operation and manage critical situations to achieve SLAs - uptime to meet the customer requirment, Ensures reliability and efficiency of DC Operation, Owns Sow and SLAs, PPM , Safety - DRs , Audit Readiness - certification follow ups , Compliance - Space management - BCMS Core Filed - Electrical Panels - HT...
-
Shift Lead
22 hours ago
Chennai, India Virtusa Full timeShift Lead - CREQ190660 Description Change Management, PR,IR handson experience and good knowledge on Support Management.6 years of experience Develop operational reportsBuild automated reports and dashboards with the help of Power BI and other reporting toolsUnderstand business requirements to set functional specifications for reporting applicationsBe...
-
Shift Lead
23 hours ago
chennai, India Virtusa Full timeShift Lead - CREQ190660 Description Change Management, PR,IR handson experience and good knowledge on Support Management.6 years of experience Develop operational reports Build automated reports and dashboards with the help of Power BI and other reporting toolsUnderstand business requirements to set functional specifications for reporting applicationsBe...
