Client Services Manager
1 month ago
As a Manager, you will be responsible for:
Position Duties:
Manage a team of approximately 50 plus high end product support consultants in a B2B
environment.
Manage and maintain key SLAs during US hours.
Responsible for the development and management of staff members, Tier 1 and Tier 2 level
management personnel.
Recruit and groom future team members.
Devise and execute reports to ensure high level of performance
Identify, innovate and execute business ideas to improve service delivery
Identify opportunities to improve and drive efficiency/top line
Monitoring team performance and service calls to ensure the delivery center goals are met
Writing and conducting performance evaluations, making employment decisions, seng up
performance goals and targets for assigned team
Draw up reports for the analysis and make presentations for senior management
Manage communication with internal and external clients
Draw up business case for action, me plan for execution and present to the Director for approval and execution
Candidate Requirements:
The ideal candidate should be managing a group of 100 plus agents in a high end B2B support
Process (preferably tech. support) and should possess 7-8+ years of experience in a management position
Well versed with modern day work force management practices and QA processes
Very strong people management skills required
Strong business acumen, ethics and high integrity
Passionate about customer advocacy
Must possess excellent presentation and analytical skills
Ability to track key performance metrics and take business decisions
Ability to identify, model and implement solutions for business situations and client needs
Very proficient with software packages of Microsoft Office
-
Client Servicing Executive
3 weeks ago
Gurgaon, Gurugram, Haryana, India client of yugma consultinng Full time**Client Servicing Executive Responsibilities**: - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Identifying ways to overcome clients' initial dislike of company products. - Maintaining an accurate record of all existing and potential...
-
Client Servicing Manager
1 week ago
Gurgaon, Haryana, India Exquisite Employee Manifest Full timeJob Description: We are seeking Client Servicing Professionals with a minimum of 3 years of experience in the events industry to join our dynamic team. As a key member of our client servicing department, you will be responsible for managing and nurturing client relationships, ensuring their satisfaction, and driving the successful execution of events....
-
Client Servicing Manager
6 days ago
gurgaon, India Nothing Else Matters Full timeHey there!Looking for a role that's both exciting and challenging? We've got just the right opportunity for you!Role: Client Servicing ExecutiveExperience Needed: 2- 3 Years handling Advertising accounts (Marketing/ Advertising Agency)OverviewWe need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-term relationships &...
-
Client Service Officer
2 months ago
Gurgaon, India Vertex global services Full timeThis solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. PRIMARY DUTIES AND RESPONSIBILITIES - Develop and maintain strong, long-lasting relationships with existing clients. - Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely and effective...
-
Client Service Officer
2 days ago
Gurgaon, India Vertex global services Full timeThis solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. PRIMARY DUTIES AND RESPONSIBILITIES - Develop and maintain strong, long-lasting relationships with existing clients. - Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely and effective...
-
Client Servicing Manager
1 week ago
Gurgaon, Haryana, India Nothing Else Matters Full timeAccount Manager Hey there Looking for a role that's both exciting and challenging? We've got just the right opportunity for you Role:Client Servicing Manager Experience Needed: 3 Years handling B2B accounts (Agency Background Preferred) Overview We need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-term relationships &...
-
Client Servicing Manager
6 days ago
Gurgaon, India Nothing Else Matters Full timeHey there!Looking for a role that's both exciting and challenging? We've got just the right opportunity for you!Role:Client Servicing ExecutiveExperienceNeeded: 2- 3 Years handling Advertising accounts (Marketing/ Advertising Agency)OverviewWe need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-term relationships & Trust....
-
Client Servicing Manager
24 hours ago
Gurgaon, India Nothing Else Matters Full timeHey there!Looking for a role that's both exciting and challenging? We've got just the right opportunity for you!Role: Client Servicing ExecutiveExperience Needed: 2- 3 Years handling Advertising accounts (Marketing/ Advertising Agency)OverviewWe need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-term relationships &...
-
Client servicing manager
1 week ago
Gurgaon, Haryana, India American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You'll Do on a Typical...
-
Client servicing manager
2 weeks ago
Gurgaon, India American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You’ll Do on a Typical...
-
Client Servicing Manager
1 week ago
Gurgaon, Haryana, India Nothing Else Matters Full timeAccount ManagerHey there Looking for a role that's both exciting and challenging? We've got just the right opportunity for youRole: Client Servicing ManagerExperience Needed: 3 Years handling B2B accounts(Agency Background Preferred)OverviewWe need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-term relationships & Trust....
-
Client Servicing Manager
1 week ago
Gurgaon, Haryana, India Nothing Else Matters Full timeAccount Manager Hey there! Are you on the lookout for a role that is both exciting and full of challenges? Well, guess what - we've got just the right opportunity waiting for you! Role: Client Servicing Manager Experience Needed: 3 Years managing B2B accounts (Agency Background Preferred) Overview We are in need of an individual who is - Accountable,...
-
Client servicing manager
3 weeks ago
gurgaon, India American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a...
-
Client servicing manager
3 weeks ago
gurgaon, India American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a...
-
Client Services Manager
1 week ago
Gurgaon, Haryana, India Cvent Full timeAs a Manager, you will be responsible for: Position Duties: Manage a team of approximately 50 plus high end product support consultants in a B2B environment. Manage and maintain key SLAs during US hours. Responsible for the development and management of staff members, Tier 1 and Tier 2 level management personnel. Recruit and groom future team members.Devise...
-
Client Servicing
4 weeks ago
Gurgaon, India Smart Moves Full timeClient Services Responsibilities: Ensuring a positive and professional client service experience. Directing client complaints or complex queries to relevant departments in a timely manner. Providing clients with technical assistance on products and services. Expediting serious issues to management toward prompt resolution. Building positive client relations...
-
Client Servicing
2 months ago
Gurgaon, India BaffleSol Technologies Full timeProvide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. - Develop open and effective communication channels with each client that can be employed by other departments as well. - Coordinate internal projects and determine the best utilization of resources to increase customer...
-
Client Services Manager
2 months ago
gurgaon, India Cvent Full timeAs a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...
-
Client Services Manager
1 week ago
Gurgaon, Haryana, India Cvent Full timeAs a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...
-
Client Services Manager
3 weeks ago
gurgaon, India Cvent Full timeAs a Manager, you will be responsible for:Position Duties:Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.Manage and maintain key SLAs during US hours.Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.Recruit and groom future team members.Devise and...