Client Services Manager

4 weeks ago


gurgaon, India Cvent Full time
As a Manager, you will be responsible for:
Position Duties:
Manage a team of approximately 50 plus high end product support consultants in a B2B
environment.
Manage and maintain key SLAs during US hours.
Responsible for the development and management of staff members, Tier 1 and Tier 2 level
management personnel.
Recruit and groom future team members.
Devise and execute reports to ensure high level of performance
Identify, innovate and execute business ideas to improve service delivery
Identify opportunities to improve and drive efficiency/top line
Monitoring team performance and service calls to ensure the delivery center goals are met
Writing and conducting performance evaluations, making employment decisions, seng up
performance goals and targets for assigned team
Draw up reports for the analysis and make presentations for senior management
Manage communication with internal and external clients
Draw up business case for action, me plan for execution and present to the Director for approval and execution
Candidate Requirements:
The ideal candidate should be managing a group of 100 plus agents in a high end B2B support
Process (preferably tech. support) and should possess 7-8+ years of experience in a management position
Well versed with modern day work force management practices and QA processes
Very strong people management skills required
Strong business acumen, ethics and high integrity
Passionate about customer advocacy
Must possess excellent presentation and analytical skills
Ability to track key performance metrics and take business decisions
Ability to identify, model and implement solutions for business situations and client needs
Very proficient with software packages of Microsoft Office

  • Gurgaon, Gurugram, Haryana, India client of yugma consultinng Full time

    **Client Servicing Executive Responsibilities**: - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Identifying ways to overcome clients' initial dislike of company products. - Maintaining an accurate record of all existing and potential...


  • gurgaon, India Essvee Consultant Full time

    Client Servicing Manager - Gurgaon3 - 6 years₹ 6 lacs - 8 lacs PAGurugramJob DescriptionWe are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.Client relationship managers are also responsible for handling complaints and...


  • Gurgaon, India VnU Consulting Services Full time

    **Relationship Anchor (Client servicing): -** Interaction with client, understanding the brief in hand. Working out creatives brief to be shared with the creative team. Responsible for managing timelines, maintaining job status reports. Frequent market visits for better understanding of the environment. To be the custodian of research reports ,with due...

  • Client Servicing

    7 days ago


    Gurgaon, India BaffleSol Technologies Full time

    Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. - Develop open and effective communication channels with each client that can be employed by other departments as well. - Coordinate internal projects and determine the best utilization of resources to increase customer...


  • Gurgaon, India Cog Digital Pvt Ltd. Full time

    **Job Summary** **Responsibilities** - Customer centric : Must seek, process and execute client requests and product orders. - Go to Person - Must have all answers to queries regarding product/ services, processes and if required direct them to the account manager. - Pro at Functionality : Must assist clients to use the products and services and keep them...


  • Gurgaon, India Cohire Solutions Full time

    We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company...


  • Gurgaon, India Scintill Infotech Full time

    Scintill is looking to hire a Client Servicing Executive, based out of our office in Gurgaon. If you have the hunger to drive business and like to work in a fast-paced environment then here is an exciting opportunity for you. We are looking for a minimum of 1 year of relevant experience in acquiring new business, maintaining client relations, and presenting...


  • Gurgaon, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Gurgaon, India Essvee Consultant Full time

    Client Servicing Manager - Gurgaon3 - 6 years₹ 6 lacs - 8 lacs PAGurugramJob DescriptionWe are looking for a customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.Client relationship managers are also responsible for handling complaints and...


  • Gurgaon, India Codeit softwares Ltd. Full time

    Build relationships with key customers - Create plans to address clients’ business needs - Advise clients on creating profitable processes - Schedule regular meetings with customers to ensure they are satisfied - Act as point of contact for complaints and escalate issues as appropriate - Help sales team up-sell or cross-sell services and products - Ensure...


  • Gurgaon, India Prontosys Technologies Full time

    ROLE & RESPONSIBILITY - Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Identifying ways to overcome clients' initial dislike of company products. - Maintaining an accurate record of all existing and potential clients. - Responding to client...


  • gurgaon, India Purple Sketch Digital Full time

    Experience - 6 Months to 1 YearCTC - 3 LPA - 4.2 LPAKey Responsibilities:Conduct weekly/monthly meetings with clients to apprise about the ongoing activities and share progress.Connect with clients on day-to-day for obtaining approvals.Develop short, mid & long term strategies for the clients with respect to their brand and business.Conduct constant market...


  • Gurgaon, India NeoRipples Full time

    NeoRipples (The Marketing Hub), is a 2-year-old young & dynamic company in the domain of digital marketing & brand communications. We work with some of the noted entities in Broadband, IT, Retail, Fashion (apparel & Cosmetics), Healthcare, Govt bodies, Construction, Insurance, E-commerce, etc. We associate to understand the gaps, map competition, and create...


  • gurgaon, India BHAAV Full time

    We are looking for active and energetic marketing professionals to join us in our Client Servicing Team with 2-4 years of work experience. You must have Agency and Digital Marketing exposure. Healthcare will be a bonus.Role Objective: You will be responsible for working closely between the clients and internal teams to carry out marketing for the services /...


  • Gurgaon, India BHAAV Full time

    We are looking for active and energetic marketing professionals to join us in our Client Servicing Team with 2-4 years of work experience. You must have Agency and Digital Marketing exposure. Healthcare will be a bonus.  Role Objective: You will be responsible for working closely between the clients and internal teams to carry out marketing for the...


  • Gurgaon, India NeoRipples Full time

    **NeoRipples Marketing** NeoRipples (The Marketing Hub), is a 2-year-old young & dynamic company in the domain of digital marketing & brand communications. We work with some of the noted entities in Broadband, IT, Retail, Fashion (Apparels & Cosmetics), Healthcare, Govt bodies, Construction, Insurance, E-commerce etc. We associate to understand the gaps,...


  • Gurgaon, India Cvent Full time

    As a Manager, you will be responsible for:Position Duties:- Manage a team of approximately 50 plus high end product support consultants in a B2Benvironment.- Manage and maintain key SLAs during US hours.- Responsible for the development and management of staff members, Tier 1 and Tier 2 levelmanagement personnel.- Recruit and groom future team members.-...


  • Gurgaon, India HEADWAY KREATIONS PVT LTD Full time

    Requirement : Only Female apply A Client Relations Specialist plays a crucial role in maintaining and enhancing the relationship between a company and its clients. This position requires an individual with good communication skills (English & Hindi) and a wealth of experience in effectively managing and handling clients. The primary responsibility of a...


  • Gurgaon, India Cvent Full time

    Overview: Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,700+ employees worldwide. As a leading cloud-based technology company, we have over 21,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries. Cvent’s software solutions optimize the entire event management value chain...


  • Gurgaon, India mindstrong marcom Full time

    Key responsibilities: 1. Looking after key account management activities by closely working with client managers and directors 2. Serving as the link of communication between key customers and internal teams 3. Acting as a point of contact (POC) for the handling vendors across all states. 4. Maintaining a healthy and cordial relationship to ensure a...