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Network Operations Center Engineer

4 months ago

Noida, India EbixCash Full time

NOC Profile :-
NOC engineers, also known as Network Operations Center engineers, monitor and control large computer networks from a central location. These skilled IT professionals are responsible for network troubleshooting and alarm response.

Job Positions:-
Associate Support Analyst / Support Analyst

Qualification Criteria:-

Engineering / BSc / BCA / MCA / MSc – Computer Science Background

Skills Requirement:-

Linux, UNIX, Windows Server, Networking, RDBMS, Oracle

Job Description – NOC profile:-

Ø  Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server.
Ø  Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.
Ø  We also maintain client data and perform data conversion related activities.

Roles & Responsibilities:-

Ø  Good verbal & written communication skills
Ø  Able to handle global customers
Ø  Strong ability to diagnose server or network alerts, events or issues
Ø  Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.
Ø  Monitoring devices/services, Networks, servers & storage using Nagios, Solar Winds or Zabbix monitoring tool
Ø  Quickly address the critical alerts and follow up with respective teams till the issue fix
Ø  Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.
Ø  Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.
Ø  Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process
Ø  Performing deployment & patches on Tomcat & WebSphere environment.
Ø  Preparing Dynamic report and PPT for presentation or Weekly meeting.
Ø  Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.
Ø  Taking backup of client data.