Sap Basis

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll do This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our clients as a Senior BASIS Customer Service Manager in SAP Enterprise Cloud Services ECS This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery As a Senior BASIS Customer Service Manager you will not only guard the successful delivery of tailored SAP Enterprise Cloud Services but also play a pivotal role in shaping client strategies and mentoring junior team members Your expertise will be instrumental in SAP s mission of enabling digital transformation for businesses worldwide Your key responsibilities include Leading strategic client engagements and acting as the primary point of contact for high-priority issues Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals Driving innovation by offering expert guidance on SAP technologies and solutions Overseeing the delivery of complex SAP cloud solutions ensuring excellence in execution and client satisfaction Collaborating with cross-functional teams to design implement and optimize service delivery processes What you bring As our ideal candidate you bring A minimum of 6 years of experience in client-facing roles with demonstrated expertise in strategic account management and service delivery A proactive results-oriented personality complemented by strong interpersonal skills Advanced knowledge in IT cloud services with specific expertise in SAP Basis ITIL frameworks and ticketing systems Proven skills in escalation management stakeholder engagement and contract management Proven client leadership and decision-making abilities to manage complex projects and high-pressure scenarios Outstanding communication skills in English German is a plus A Bachelor s degree or higher in a technical or business-related field preferably in Computer Science Engineering or IT Management You will stand out if you also demonstrate Experience in leading international and multicultural teams ITIL certification Meet your team Join a high-performing and supportive team that thrives on collaboration and innovation Our team fosters a culture of trust and mutual respect celebrating milestones and encouraging continuous development This is your chance to make a significant impact in one of the world s largest private cloud services environments Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 435820 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid