Information Technology Specialist
3 weeks ago
Job Title: EUC/IT-Support Engineer
Location: Bangalore
Department: End-User Computing
Reports To: EUC Lead
About the Role:
We’re looking for a skilled and service-oriented L1/L2 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
What is the scope & responsibility of the Role?
● Support Apana's IT Operations
● Address user tickets regarding hardware, software and networking
● Conduct remote troubleshooting
● Diagnose and resolve technical issues
● Installation and support end-user devices.
● Create technical documentation and SOP’s
● Installing authorized software and ensuring patches and upgrades are applied on end-user devices
● Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM
● Complies with all company policies and procedures.
● Participates in the implementation and support of IT-related policies. Skills/Strength of an Ideal Candidate
● 1-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician).
● Hands-on experience with Windows, macOS, and Linux operating systems.
● Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.
● Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
● Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.
● Familiarity with IT ticketing systems and asset management tools.
● Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.
● Good communication skills with a positive and professional attitude.
● Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)
● Strong troubleshooting and critical thinking skills
● Ability to perform remote troubleshooting and provide clear instructions.
● Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis
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