IS Operations Manager

10 hours ago

Bangalore, India ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

IS Service Owner

Your role and responsibilities :

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.

The work model for the role is: # LI Hybrid

This role is contributing to the IS Service in Bangalore .

You will be mainly accountable for:

- Ensure smooth and efficient delivery of IS services in alignment with the service roadmap defined by the Service Owner
- Coordinate operational activities across internal teams and vendors to maintain service performance and availability
- Monitor service KPIs, SLAs, and compliance metrics; proactively identify and resolve service issues
- Support Change-management and communication efforts related to service operations
- Collaborate with business stakeholders to understand operational needs and translate them into actionable service improvements
- Assist in budget tracking and cost control for operational activities
- Review vendor performance and ensure adherence to contractual obligations.

Qualifications for the role :

- Bachelor’s or master’s degree in information systems, Computer Science, Business Engineering, or related field
- 5–7 years of experience in IS operations or service delivery roles
- Strong understanding of ITIL processes and service management frameworks
- Experience managing vendors and coordinating cross-functional teams
- Proven ability to manage multiple priorities and deliver results under pressure
- Excellent communication and stakeholder management skills
- Fluent spoken and written English
- Experience in global service environments preferred

More about us:

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
We never ask for money from job applicants.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.

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