It Support Officer

2 days ago

Dombivli MH IN Green Heaven Software Full time

Job description IT Support Executive Role Definition IT Support Executive is one who is responsible for giving support solve queries service training to existing customers As well as Generating revenues from New existing customer for MOZAR Software Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts Also Maintaining healthy relationship with our existing new customers Support Executive should Good communications in Marathi Hindi Receive customers call and solve Queries Solve The User Issues Over Mail Telephone Online Provide support training remotely telephonen Online Client Satisfaction Oriented Excellent verbal and written communications skills in Marathi Hindi is must Troubleshoot Customer Application Software Issues And Follow Ups Till Completion Understand The Issue Reported By The Customer Delivering Support To Existing Users And Investigating And Resolving Application Errors Data Discrepancies And Queries Should master in Excel Word Power Point Presentation Generate leads that develop into new customers Answering customers questions on the Services Products Manage inbound outbound customer calls in a timely manner Demonstrating and presenting products services Self-Motivated With Strong Ability To Work Both Independently And With The Team Analytical And Problem-Solving Skills Willing to work extra hours Maintain Log sheet in given format of all cases handled on day basis Should have experience in End User Support Strong knowledge in troubleshooting Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training Support Measurement Metrics No of New Problem Query Solving calls No of Follow up Problem Query Solving calls No of Pending calls not solving per day per week per month No of Taking customer reference No of Learning new things No of Taking feedback per day per week per month - Revenue generated per day per week per month Job Type -Full-time Shift -Day shift Work Location -Dombivali-East Job Type Full-time Pay 10 000 00 - 18 000 00 per month Work Location In person

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