▷ Only 24h Left Senior Executive
2 weeks ago
Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's in it for YOU 1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees 2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees 3. Dynamic, Inclusive and Diverse team culture 4. Gender Neutral Policy 5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits 6. Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability 1. Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails 2. Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion 3. Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution 4. Use judgement to raise exception servicing request on a case by case basis for better customer experience 5. Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner 6. Drive customer retention by providing best in class customer experience 7. Proactively highlight issues and process improvement to reduce escalations 8. Ensure process documentation and compliance adherence Measures of Success 1. Cases processed per day 2. Service Quality Score 3. First Contact/BO Resolution rate 4. Zero Avoidable Escalation 5. Performance Retention Score 6. FKAT training quiz score 7. Execution/Resolution TAT 8. Voice of Customer 9. Customer Retention Rate 10. Process Adherence as per MOU Technical Skills / Experience / Certifications 1. Knowledge and experience of complaints handling 2. Expertise in MS Office suite Competencies critical to the role 1. Verbal and written communication 2. Problem Solving 3. Stakeholder Management 4. Customer Orientation Qualification Graduate in any discipline Preferred Industry Customer Services - Credit Card Industry
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Only 24h Left: Graphic Designer in Ahmedabad
2 weeks ago
Ahmedabad, India Left of Centre Marketing Full timeJob Description Key Responsibilities - Collaborate with the team to ensure consistency of designs across various media outlets - Create compelling and effective logos, designs, print, and digital media - Maintain awareness of current industry and technology standards, social media, competitive landscape, and market trends About Company: Left Of Centre...
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▷ Only 24h Left: Senior SDET
2 weeks ago
Pune, India Neova Solutions Full timeJob Description Role: Senior SDET Total Experience: 7+ Years Location: Pune, Maharashtra. Working Model: Work from home (Candidates must currently reside in Pune and be available to come to the office as needed) Shift Timing: 3 PM to 12 PM Mandatory Skills: Playwright/ Cypress/ Selenium/ Rest Assured And JavaScript or TypeScript. About the Role: We're...
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▷ Only 24h Left: Senior Recruitment Consultant
3 weeks ago
Gurugram, Gurugram, India KNR Management Consultants Full timeJob Description KNR is a boutique executive search firm focused on executive search and leadership hiring for over 16 years, with offices in India and Singapore. The firm has recruited leaders in more than 46 countries worldwide in diverse industries and functions for global corporations. Role: Recruitment Consultant (Leadership Hiring/Executive...
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[Only 24h Left] IT Sales Executive
3 weeks ago
Gurugram, Gurugram, India Binary Semantics Ltd. Full timeJob Description Dear Candidate, Greetings From Binary Semantics Ltd!! Immediate Hiring For IT Sales Executive - Gurgaon(WFO & US Shift) Note: Only immediate joiners/max to max with 10-15 days notice period candidate can apply. Must have experience into IT Sales/Upsales/Cross sales exp in US or International market. About Binary Semantics: We are a...
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[Only 24h Left] Brand Manager
3 weeks ago
Gurugram, Gurugram, India HealthKart Full timeJob Description About the Role:We are seeking a dynamic and passionate Brand Manager to lead new product development (NPD), product scaling, and brand growth in the D2C space. The ideal candidate is not only analytical and creative but also enthusiastic about building products, exploring new markets, and embracing challenges that come with scaling consumer...
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▷ Only 24h Left: Senior Buyer
3 weeks ago
Gurugram, Gurugram, India Vishal Mega Mart Limited Full timeJob Description To drive growth, profitability, and market leadership of the category by developing and executing effective assortment, pricing, sourcing, and merchandising strategies aligned with consumer trends and organizational goals. Key Responsibilities: Category & Business Management - Own the P&L responsibility for the entire category. - Develop,...
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[Only 24h Left] Senior Technical Engineer
2 weeks ago
Gurugram, India Schneider Electric Full timeJob Description Senior Technical Engineer - EMCS Customer Projects About the Position: We are excited to offer a Senior Technical Engineering role in Digital Power, focusing on the Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport sectors. This position is based in Gurgaon, India, within our Regional Execution Platform, where we...
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Senior Designer
4 weeks ago
India Expro Group Full timeWho is ExproWorking for our clients across the entire well life cycle Expro is a visionary full-cycle energy services expert offering novel insightful solutions dependable competency and award-winning safety Combining innovative future-facing technology with high-quality data across well construction well flow management and production subsea well...
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(Only 24h Left) Senior Project Manager
1 week ago
Gurugram, India Cushman & Wakefield Full timeJob Description Job Title Senior Project Manager Job Description Summary Job Description Position Summary Role Title Senior Project Manager Division /Region Gurgaon Line Of Business PDS Location: Jaipur Part Time, Full Time, Or Fixed Term Contract Full time Job Classification Senior Project Manager for Piramal School of Leadership, Jaipur Job Profile...
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▷ Only 24h Left! Senior Specialist
4 weeks ago
Gurugram, India R1 RCM - Revenue Cycle Management Full timeJob Description Job Description - Senior Specialist - India Integrity & Ethics Investigation R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle...