
Front Office Executive
2 weeks ago
Job Description
Position Overview
As the first point of contact for visitors and callers, the Receptionist plays a pivotal role in creating a positive and professional impression of the organization. This role involves managing front-office operations, providing administrative support, and ensuring smooth communication within the office environment.
Key Responsibilities
- Visitor Management: Greet and welcome visitors, ensuring they feel valued and directing them to the appropriate person or department.
- Call Handling: Answer, screen, and forward incoming phone calls promptly and professionally.
- Scheduling & Coordination: Manage calendars, schedule appointments, and coordinate meetings for staff members.
- Mail & Deliveries: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail as needed.
- Administrative Support: Assist with clerical duties such as filing, photocopying, data entry, and document preparation.
- Office Supplies Management: Monitor and maintain inventory of office supplies; reorder as necessary.
- Security & Safety: Ensure the reception area is secure by following safety procedures and controlling access via the reception desk.
- Record Keeping: Maintain accurate records of visitors, deliveries, and other relevant logs.
- Support to HR & Operations: Assist with onboarding new employees and coordinating internal events or meetings.
Required Skills & Qualifications
- Educational Background: High school diploma or equivalent; additional certification in Office Management is a plus.
- Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with office equipment such as fax machines and printers.
- Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with diverse individuals.
- Organizational Abilities: Strong organizational skills with the ability to multitask and prioritize effectively.
- Customer Service Orientation: Demonstrated customer service skills with a friendly and approachable demeanor.
- Professional Appearance: Consistent, professional dress and manner.
Desirable Attributes
- Adaptability to changing office environments and tasks.
- Ability to handle confidential information with discretion.
- Proactive approach to problem-solving and task management
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