15h Left: Assistant Manager

1 week ago

Noida, Uttar Pradesh, India Genpact Full time
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Assistant Manager -Mortgage Origination & Servicing]

In this role, we are seeking a highly motivated and experienced Training Manager to join our team in the contact center environment. The Training Manager will be responsible for developing and implementing training programs for our contact center staff, ensuring that they have the necessary skills and knowledge to provide exceptional customer service. The ideal candidate will have a minimum graduate degree, lean six sigma training and certification, and experience in handling contact center tools and client management. The Training Manager will work closely with the contact center team to ensure that our staff is equipped with the necessary skills to meet and exceed customer expectations.

Responsibilities

.Develop and implement training programs for contact center staff, including new hire training, ongoing training, and refresher courses.

.Enable Voice operations with voice & Accent and cultural training

.Create training materials, including presentations, manuals, and job aids.

.Conduct training sessions for contact center staff, both in person and virtually.

.Monitor and evaluate the effectiveness of training programs and make necessary adjustments to ensure continuous improvement.

.Collaborate with contact center team leaders to identify training needs and develop targeted training plans.

.Keep up to date with industry trends and best practices in customer service and incorporate them into training programs.

.Ensure that all contact center staff are trained on the use of contact center tools and systems.

.Provide ongoing coaching and support to contact center staff to improve their performance.

.Monitor and track the progress of trainees and provide feedback to management.

.Maintain accurate records of training activities and employee progress.- Conduct regular assessments to measure the effectiveness of training programs.

.Communicate with clients to understand their specific training needs and develop customized training solutions.

.Ensure that all training programs comply with company policies and procedures.

.Stay updated with changes in products, services, and processes to ensure accurate and effective training.

Qualifications we seek in you

Minimum Qualifications / Skills

.Minimum graduate degree in a relevant field.

.Experience in Voice and Accent Training

.Lean Six Sigma training and certification.

.Good experience in training and development, preferably in a contact center environment.

.Excellent communication skills, both written and verbal.

.Experience in handling contact center tools and systems.

.Strong client management skills.

.Understanding of customer satisfaction methodology.

.Ability to work early shift timings (IST 1:00 am onwards) and flexibility to work over weekends.

Preferred Qualifications/ Skills

.Experience in handling contact center tools and systems.

.Strong client management skills.

.Understanding of customer satisfaction methodology.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

  • 3 Days Left Relationship Manager

    2 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    Job DescriptionJob SummaryWe are looking for high-performing Sales managers to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper managementResponsibilities:Connect...

  • 15h Left Assistant Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for...

  • Operational Manager

    6 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    Realty Assistant, a global real estate company, is looking for an experienced Team Leader to join our team in Noida. The role involves managing a team of professionals, ensuring project deadlines are met, and coordinating work with other departments.The ideal candidate will have strong organizational and project management skills, excellent communication and...

  • Customer Acquisition Manager

    2 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    We are seeking an experienced Relationship Development Expert to join our sales team at Realty Assistant. As a key player in driving business growth, you will be responsible for building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs.About the RoleThe ideal candidate will have prior experience...

  • 15h Left Assistant Manager

    4 weeks ago

    Noida, Uttar Pradesh, India GENPACT Full time

    Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Lead Assistant Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition TitleAssistant ManagerLead Assistant Manager(Reinsurance)Function, Responsibility LevelReinsurance Operations, Assistant ManagerReinsurance Operations, Lead Assistant ManagerReports toManager - Reinsurance OperationsSr. Manager - Reinsurance OperationsLocationNoida, IndiaSpan of ControlPosition TypePermanentPrimary...

  • Team Coordinator

    7 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    We are seeking a highly skilled Team Leader to join our team at Realty Assistant. As a key member of our team, you will be responsible for overseeing daily operations, managing team members, and ensuring project deadlines are met.To succeed in this role, you must have strong leadership and management skills, excellent communication and interpersonal skills,...

  • Department Head

    7 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    Realty Assistant, a leading real estate company in India and globally, seeks an experienced Team Leader to oversee daily operations in Noida. The role involves managing team members, ensuring project deadlines are met, and coordinating work with other departments.The ideal candidate will possess strong organizational and project management skills, excellent...

  • 15h Left) Manager

    4 weeks ago

    Noida, Uttar Pradesh, India QX Global Group Full time

    About us :QX Global Group is recognized as a Great Placeto Work and is dedicated to fostering an inclusive and diverse workplace. We are committed to innovation and continuous improvement, driving us towards operational excellence and market leadership.Job Brief:We are seeking a highly skilled US Accounts Manager to join our team. The ideal candidate will...

  • Team Leader

    7 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    Job DescriptionCompany DescriptionRealty Assistant is a leading real estate company committed to transforming the real estate experience for individuals and businesses in India and globally. With a presence in 14 Indian cities and 4 global markets (US, Canada, UAE, Singapore), we provide seamless solutions from property discovery to investment and leasing....

  • Relationship Development Expert

    2 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    At Realty Assistant, we are seeking a highly skilled Sales and Business Growth Specialist to join our team. As a key member of our sales team, you will play a pivotal role in driving business growth and expansion by connecting with potential clients and understanding their needs.About the RoleThe ideal candidate will have prior experience in sales/business...

  • Sales and Business Growth Specialist

    2 days ago

    Noida, Uttar Pradesh, India Realty Assistant Full time

    We are looking for a talented Customer Acquisition Manager to join our team at Realty Assistant. In this role, you will be responsible for acquiring new customers and developing strong relationships with existing ones. Your primary focus will be on identifying emerging markets and market shifts while being aware of new products and competition status.About...

  • 15h Left Manager

    2 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Education Requirements B COM M COM MBA CAWork Experience Requirements Accounting Graduate with more than 10-12 years of experience in Credit Control Accounts receivable Accounts Payable Accounting Good Communication Skills Responsibilities Capability to develop and implement effective credit control policies and procedures that align with the companys...

  • Team Lead/Assistant Manager-Presale 15h Left

    1 week ago

    Noida, Uttar Pradesh, India GEDU Services Full time

    Job Title: Presale-Team Lead/Assistant ManagerLocation: Noida, IndiaRole PurposeTo support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency is maximized.Job Responsibilities:- At least 5-6 years of...

  • 15h Left: Management Trainee

    2 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for...

  • 15h Left: Facility Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Asst. General Manager 15h Left

    6 days ago

    Noida, Uttar Pradesh, India KP Group Full time

    Job DescriptionJob Description: AGM Costing & Estimation (Solar Projects Tendering)Position OverviewThe Assistant General Manager (AGM) Costing & Estimation for solar projects tendering is responsible for preparing accurate cost estimates, budgeting, and financial analysis for utility-scale and commercial solar projects. This role involves working closely...

  • 15h Left IT Service

    3 days ago

    Noida, Uttar Pradesh, India Global Payments Inc. Full time

    Job DescriptionSummaryDescriptionSummary of This RoleWorks to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management, Change Management, and/or Problem Management. Collaborates with internal technical resources for incident and problem management, responding to issues with actual or...

  • 15h Left Assistant Professor- Journalism

    3 weeks ago

    Noida, Uttar Pradesh, India Amity University, Noida Full time

    Job DescriptionAmity University is a highly research-oriented, Innovation-driven and Inter-disciplinary University accredited by the NAAC with grade A+ and ranked 32nd by NIRF. It has over 35,000 students at its campus in Noida (Delhi NCR). The University is ranked amongst the top 3% universities globally and has the Highest US and UK accreditation. The...

  • 15h Left Am

    2 weeks ago

    Noida, Uttar Pradesh, India GENPACT Full time

    Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve...