
Only 24h Left: Executive 0 day ago
2 weeks ago
Job Title :Executive / Senior Executive
Department :Contact Centre
Location :Andheri East, Mumbai
Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails.
Responsibilities
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
Escalate well deserved calls to the Escalations team as per the defined standards and protocol
Follow communication procedures, guidelines and policies
Desired Candidate Profile
Excellent written and verbal commutations skills
Excellent customer service skills, including maintaining focus on the customer issues BPO/KPO Experience is must
Flexible with the working schedule
Should be from blended process
Should have good experience in Inbound calls/emails/chat process.
Experience: 2+ years
Qualification: Graduate
-
Executive 0 day ago
3 weeks ago
Mumbai, Maharashtra, India Onsitego Full timeJob DescriptionClose connect with Customer & Courier partner for fast pickup & destination dropMailin Nps- 65+ monthlyMailin TAT- Device pickup & drop connectSR closure >150% dailySr /Call pending management - >8=0 (end to end closure)Close connect with Customer & Courier partner for fast pickup & destination drop
-
Only 24h Left: Advertising Sales
3 weeks ago
Mumbai, Maharashtra, India Mid-Day Full timeJob Title: Ad Sales Executive – Classified & Hospitality CategoryLocation: Mumbai, IndiaEmployment Type: Full-time, PermanentExperience Level: 1–3 yearsAbout the Role:Mid-Day Infomedia Ltd. is looking for a dynamic and results-driven Ad Sales Executive to join our team, specializing in Classified Ads and Hospitality (Hotels, Resorts, Restaurants)...
-
Mumbai, Maharashtra, India WhizCrow Full timeJob DescriptionLocation:MIDC, Andheri East, MumbaiEmployment Type: Full-Time (contract)Work Schedule: 5 Days a Week (Rotational Offs)Process Timings: Rotational shifts, including night shiftsRemuneration -As per industry standards and capabilitiesOnly apply if you can join immediately, & Only Mumbai CandidatesAbout UsWhizCrow is a global Brand Authority...
-
15h Left Advertising Sales Executive
2 weeks ago
Mumbai, Maharashtra, India Mid-Day Full timeMid-Day Info-media Ltd. is looking for a dynamic and results-driven Ad Sales Executive to join our team, specializing in Classified Ads and Hospitality (Hotels, Resorts, Restaurants) categories. This is an on-field sales role ideal for candidates who know the Mumbai market well and are passionate about driving advertising sales.Requirements:- 1 to 3 years of...
-
Only 24h Left Communications
3 weeks ago
Mumbai, Maharashtra, India Fever Full timeJob DescriptionHey thereWere Fever, the worlds leading tech platform for culture and live entertainment,Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, were revolutionizing the way people engage with live entertainment.Every month, our platform inspires over 300 million...
-
Only 24h Left Associate
3 weeks ago
Mumbai, Maharashtra, India PW (PhysicsWallah) Full timeJob DescriptionProgram Management (Associate level)Location: Mumbai (Hybrid WFH + Field)About the RoleWe are looking for a dynamic and driven person for Program Management (Associate level) to join our team in Mumbai. The role will focus on planning, executing, and managing strategic school engagement programs in collaboration with our partner schools. This...
-
Only 24h Left: Acquisitions
3 weeks ago
Mumbai, Maharashtra, India Truva Full timeFunction AcquisitionsLocation Powai MumbaiExperience 0-2 YearsCompensation Offered 6 LPA - 8 LPACompany OverviewFounded in 2023 by IIT and Stanford GSB alumni Truva aims to build the most delightful and trustworthy home-buying experience in India akin to Spinny for Homes Their comprehensive home buying platform enables the buyer s journey end to...
-
Only 24h Left Accountant
2 weeks ago
Mumbai, Maharashtra, India Freelancer Mohsin Abdulrauf Nagori Full timeJob DescriptionDescriptionWe are seeking a detail-oriented and motivated Accountant to join our team in India. The ideal candidate will be responsible for managing financial records, preparing financial reports, and ensuring compliance with accounting standards. This role is suitable for candidates with 0-2 years of experience in accounting or...
-
Administration - Specialist0 day ago
1 week ago
Mumbai, Maharashtra, India Onsitego Full time ₹ 5,00,000 - ₹ 8,00,000 per yearCompany OverviewOnsitego is India's leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.We are driven by the mission to consistently deliver 'WOW'...
-
Only 24h Left: Architect
1 week ago
Mumbai, Maharashtra, India Jaideep Mulye Atelier Full timeJob DescriptionWe are looking for an Architect to join our team at Jaideep Mulye Atelier for an intensive 3-month role, extendable based on performance and project requirements.About the Role:You will be part of the core design team for a township project, currently in its early stages of research, conceptualization, and vision development. The role involves...