(Urgent Search) Urgent hiring For US travel customer support

1 day ago

Noida, India Sharda Consultancy Services Full time

Job Description

Voice Support US Travel Process:

- Handle inbound and outbound voice calls to assist US-based customers with post-booking queries, itinerary changes, cancellations, refunds, and general support.

Issue Resolution:

- Provide timely and effective resolutions to customer concerns related to flights, hotels, or car rentals. Ensure high levels of customer satisfaction.

Travel Knowledge:

- Use GDS or booking platforms to assist with re-issuance, date changes, and fare rules. Guide customers through travel policies and procedures.

Customer Interaction:

- Maintain professional and empathetic communication at all times, ensuring a positive customer experience.

Shift & Schedule:

- Work during US business hours (night shift) with a stable 5-day working schedule.

Candidate Requirements:

- Experience: Minimum 2 years in US travel customer support (voice process)
- Communication: Excellent English communication skills and strong problem-solving abilities
- Shift: Night shift (US time zone)
- Schedule: 5 days working

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