▷ Apply in 3 Minutes: Manager

2 days ago


Surat, India Mycityband Full time

Job Description

We are seeking a Manager Customer Care to lead and optimize our customer support operations. The ideal candidate will drive service excellence, manage a high-performing team, and ensure customer satisfaction and retention while aligning with the company's business objectives.

Key Responsibilities

- Lead, mentor, and supervise the customer care team to deliver outstanding service.
- Develop and implement customer service policies, procedures, and standards.
- Handle escalated customer queries and resolve issues promptly and effectively.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Collaborate with sales, operations, and product teams to improve customer experience.
- Conduct regular team performance reviews and provide training or coaching where necessary.
- Analyze customer feedback and trends to recommend process improvements.
- Prepare and present monthly reports on customer service performance and insights to senior management.
- Ensure compliance with company policies, data protection, and industry regulations.
- Drive initiatives to increase customer loyalty and retention.



  • Surat, India Mycityband Full time

    Job Description Job Responsibilities: - Extend credit to customers as per company policies and agreed terms. - Review and evaluate credit applications and financial data to assess credit risk. - Approve or decline credit accounts based on thorough analysis. - Monitor customer transactions to ensure timely collections as per the schedule. - Develop and...


  • Surat, India Mycityband Full time

    Job Description Job Responsibilities: - Engage with clients and build long-term business relationships. - Present products or services effectively to potential customers. - Manage and execute online marketing strategies and campaigns. - Identify customer needs and provide tailored solutions. - Maintain consistent follow-ups with clients to ensure...


  • Surat, India Apollo Telehealth Full time

    Job Description Apollo Tele health Services is looking for Dresser to join our dynamic team and embark on a rewarding career journey. - Dresser is responsible for overseeing and optimizing dresser operations. - This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. - The incumbent will...


  • Surat, India Mahindra Finance Full time

    Job Description Responsibilities & Key Deliverables - Responsible for Sales Volumes and Market Share of Heavy Commercial vehicles through local dealers in respective territory - To identify and engage with strategic customers / Fleet owners - To conduct activities of this segment customers like transporters, influencers and to materialize deals by working...


  • Surat, India Concept Medical Full time

    Job description We are looking for a detail-oriented and experienced Accountant with at least 5 years of professional experience in handling end-to-end accounting functions. The ideal candidate should have a strong understanding of accounting principles, taxation, statutory compliance, financial reporting, and reconciliation processes. Key...


  • Surat, India Aswani Industries Full time

    Job Description Key Responsibilities Office & Facility Management - Oversee daily administrative operations ensuring smooth and efficient functioning across all office locations. - Supervise housekeeping, maintenance, and infrastructure teams to maintain cleanliness, safety, and upkeep of office premises. - Coordinate and manage infrastructure maintenance...

  • Assistant To CEO

    2 days ago


    Surat, India Mycityband Full time

    Job Description Job Responsibilities: - Design and prepare professional PowerPoint presentations for meetings, pitches, and corporate events. - Support internal and external communication efforts. - Manage and update company presence on social media channels. - Collaborate with different departments to gather content and ensure consistent messaging. -...


  • Surat, India Mycityband Full time

    Job Description Job Responsibilities: - Identify and approach potential clients to generate leads. - Conduct regular field visits to meet customers and understand their needs. - Present products/services effectively and close sales deals. - Maintain client relationships for repeat business and referrals. - Report daily field activity and sales progress to...

  • Marketing Executive

    2 days ago


    Surat, India Mycityband Full time

    Job Description Key Responsibilities: - Define marketing plans and strategies to boost business development - Identify suitable prospects, businesses, and companies for direct marketing - Schedule and manage visit appointments with potential clients - Collaborate with sales and technical teams to align marketing efforts - Monitor and report on marketing...


  • Surat, India Mycityband Full time

    Job Description We are looking for a responsible Collection Boy to manage timely collection of payments from customers. The ideal candidate will ensure accuracy, maintain proper records, and provide a professional representation of the company. Key Responsibilities - Visit customers to collect outstanding payments as per schedule. - Maintain accurate...