Director, Global Customer Capabilities

Job Description

Responsibilities

- Key IntegratorAct as main point of contact and representative of the Tech and Workforce Transformation team in India
- Talent DevelopmentHire, train, develop, and manage talent to meet organizational needs
- Global CollaborationAct as the primary point of contact for GCC senior leadership in the US and the offshore team in India, either through our Contract teams or direct AIN FTEs
- OptimizationOversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business
- Operational Excellence and DeliveryOversee end-to-end delivery of core sales & marketing operations projects ensuring quality, scalability, and operational efficiency
- Offshore Vendor ManagementManage offshore teams including CWs, maintaining quality of service and timely deliverables
- Innovation LeadershipFoster a culture of innovation, ensuring the India team remains at the forefront of emerging technologies and trends in automation and AI
- Continuous ImprovementLead identifying and prioritizing areas of opportunity across the organization. Collaborate with cross-functional teams to implement organizational improvements.
- Automation lead the piloting, planning, and implementation of automation across the GCC portfolio of capabilities
- Business Impact & Collaborator ManagementEnsure capability solutions drive tangible business outcomes and collaborate with global key collaborators to refine requirements, measure impact, and report progress
- Financial managementOversee GCC budget associated with offshore work in India, ensuring best negotiated rates and overall value
- What we expect of you
- We are all different, yet we all use our unique contributions to serve patients.
- Basic Qualifications:
- Doctorate degree and 4 years of statistics, operations research, mathematics, econometrics, business administration or a quantitative field experience OR
- Master's degree and 14 to 16 years of statistics, operations research, mathematics, econometrics, business administration or a quantitative field experience OR
- Bachelor's degree and 16 to 18 years of statistics, operations research, mathematics, econometrics, business administration or a quantitative field experience
- Preferred Qualifications:
- Relevant sales, marketing, operations, and Bio/Pharmaceutical industry experience
- Innovative customer capability leadership experience
- Minimum 5 years of professional experience in operational effectiveness with consistent record of automation development and capability efficiencies
- Comprehensive understanding of the components of setting up data models and running scenario planning that match the business need
- Thorough understanding of tagging, Google Analytics, CRM, Content Management Systems, and other components of a Digital Marketing Ecosystem.
- Leadership experience in building and developing dedication teams, delivering results, and shaping the future
- Ability to foster and encourage an environment of openness and transparency in seeking diverse opinions and empower risk-taking in idea generation, idea incubation and/or experimentation
- The ideal candidate will lead the creation of an automation and innovation forward culture that drives top-line growth, controls costs, and takes timely corrective action to reduce risks that derail plans
- Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development
- Experience managing multiple senior key collaborators, prioritizing across a multitude of responsibilities and allocating resources to drive maximum impact
- Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
- Comfortable challenging the status quo and bringing forward innovative solutions
- Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team
- Comfortable working through and leading large-scale global change management
- Understanding of technology platforms and ability to partner with IS/IT, cross functional business leaders

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