Product Director – Global Customer Platform

JOB DESCRIPTION

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director of Global Customer Platforms in Consumer & Community Banking, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Acts as regional leader obsessed with spreading organizational values, collaborating with other local site leaders, coordinate regional changes, and fostering a cohesiveness across geographic locations for product teams
• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Solutions Technical & Customer Problems – Asking questions and defining the problem and monitors where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products

Required qualifications, capabilities, and skills

• 8+ years of experience delivering products, projects, technology applications with experience managing technical platforms and/or data-focused capabilities. Individual with good understanding of technologies including API, Microservices, Cassandra, Kafka, AWS, etc.
• A customer obsessed leader with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear technical requirements.
• Strong leader to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills.
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Exceptional written and presentation skills a must

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects.
• Ability to translate data output to automation and orchestration platform stakeholders for execution and delivery of data driven findings
• Skills in cost efficient solution building, financial performance metric creation and analysis.
• Business acumen and knowledge of root cause analysis and problem detection.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.