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ERP Support Analyst

4 weeks ago

Surat India Ethics Infotech Full time

Job Description

Role & Responsibilities:

- Provide First-Level Support: Handle incoming support requests related to Odoo ERP, addressing issues and resolving them promptly.
- Odoo Configuration: Assist in configuring Odoo modules according to user needs and business requirements.
- Issue Troubleshooting: Identify, analyze, and resolve system issues, bugs, and errors reported by end-users.
- System Documentation: Maintain proper documentation of issues, solutions, and best practices for future reference.
- User Training: Conduct training sessions to ensure users understand how to effectively use the software.
- Collaborate with Cross-Functional Teams: Work closely with development, functional, and business teams to identify root causes of issues and ensure continuous improvements.
- Monitor System Performance: Regularly monitor system performance, optimize workflows, and suggest enhancements for better user experience.
- Upgrades & Testing: Assist in system upgrades, module updates, and testing of new features.
- Client Interaction: Communicate with clients and stakeholders, providing technical assistance and functional guidance as needed.
- Documentation: Maintain detailed records of support requests, resolutions, and system modifications.

Note: Local candidates can preferred from Surat.

Experience Required: 1+Years.

Job Location: Surat. ( WFO )