Support Services Analyst
3 weeks ago
Support Services Analyst
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.
External Job Title :
Software Support Analyst - Ajera
Position Responsibilities :
We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing troubleshooting and support to our clients. The ideal candidate will possess accounting/bookkeeping knowledge, with experience in one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) being a plus.
Responsibilities:
- Provide quality accounting software support to clients using Deltek products.
- Responds to incoming support requests in a prompt, professional and helpful manner
- Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
- Stay updated with the latest AI technologies and integrate them into support processes.
Qualifications :
- Experience in customer service and/or software support.
- Clearly document all customer interactions, issues and resolution per our best practices guide.
- Experience with support of accounting software is desired.
- Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.
- Proven ability to work successfully in a team environment and effectively organize tasks based on priority.
- Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.
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