Guest Service Associate @ Ibis Thane

3 days ago

Thane Maharashtra, India Ibis Full time

Company Description Our commitment to Diversity Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo BELIMITLESS Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations Welcome the guests by greeting them as per the standards Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and or oversees the functioning of Guest Service department Front Office and F B Service Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction Ensure to attend to guest complaints requests or inquiries regarding the food and services Establish and maintain seamless co-ordination co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation productivity morale and guest service Identify optimal cost effective use of the resources and educate the team on the same Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service Ensure to be familiar with all dishes on the menu Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service ensure to take guest orders advice guests on specials menu options maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner Ensure to handle the luggage in a courteous and efficient manner Control room inventory and assign room per guest needs Ensure to be familiar with the property lay out fire exits and elevator locations Report any equipment malfunction emergency situations or suspicious persons to the Guest Service Manager Ensure that breakage pilferage and spoilage are kept to a bare minimum Qualifications Diploma in Tourism Hospitality Management Minimum 3 years of relevant experience in a similar capacity Excellent reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel Word PowerPoint Additional Information Strong leadership interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task work well in stressful high-pressure situations A team player builder A motivator self-starter Well-presented and professionally groomed at all times

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