Senior Associate, Revenue Cycle Case

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all Join our dynamic Revenue Cycle Case and Escalation Management RCCEM team where you will play a pivotal role in tackling our most complex and sensitive client issues As the final escalation point our team is dedicated to researching and resolving challenges that require a keen eye for detail and a commitment to excellence This role specifically needs to be filled by an individual with experience in Medical Coding In this role you will be at the forefront of driving actionable insights across Product and Revenue Cycle Management ensuring that our product and services not only meet but exceed athenahealth s value proposition and the expectations of our clients Your contributions will be essential in creating visibility into case performance fostering consistency in terminology and measurement and championing initiatives that enhance case resolution performance At athenahealth we pride ourselves on our innovative spirit and solution-oriented mindset We thrive in a collaborative environment that embraces continual change and improvement fueled by our rapid growth If you are a naturally curious individual with a strong desire to learn and grow this is the perfect opportunity for you to make a significant impact while collaborating with passionate colleagues Join us in shaping the future of healthcare solutions Essential Functions Duties and Responsibilities Customer Focus Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform Salesforce Maintains consistent communication with internal and external stakeholders including direct customer communication Provides constructive feedback to improve service delivery service offerings and product outcomes Analytical Thinking Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues Suggests workflow and quality improvements to reduce case inflow and improve client sentiment Contributes to team initiatives to improve department processes and tools Plans and Aligns Project Management Develops a plan identifying tasks and reasonable timelines Determines appropriate prioritization for completing work Assigns tasks appropriately across teams Identifies potential obstacles or challenges that could impact the completion of tasks Mentor Others Promotes continuous learning by taking the lead in team discussions fostering an environment for knowledge sharing and best practices Mentors peers in effective escalation and project management by offering support validating their work providing constructive feedback and shadowing them during calls Education Experience Required An ideal candidate will have medical billing US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing Bachelor s degree or equivalent experience Certified Professional Coder CPC or equivalent Knowledge Skills Customer-centric mindset characterized by empathy collaboration and advocacy Strong written and verbal communication skills enabling effective interaction with all organization level and stakeholders Expertise in problem-solving with the ability to analyze large data sets to identify root causes and trends Proven capability to analyze data surface trends and insights and provide actionable recommendations Ability to work independently and as part of a team knowing when to involve others for effective problem-solving Strong project management skills including planning and aligning tasks resources and timelines Tenacious and accountable able to navigate complexity and overcome obstacles Knowledgeable in coding systems ICD-10 CPT HCPCS medical terminology anatomy and physiology Proficient in Excel and other business tools Smartsheets Google tools SharePoint etc About athenahealth Our vision In an industry that becomes more complex by the day we stand for simplicity We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients powered by our vision to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all Our company culture Our talented employees or athenistas as we call ourselves spark the innovation and passion needed to accomplish our vision We are a diverse group of dreamers and do-ers with unique knowledge expertise backgrounds and perspectives We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count Our award-winning culture is built around shared values of inclusiveness accountability and support Our DEI commitment Our vision of accessible high-quality and sustainable healthcare for all requires addressing the inequities that stand in the way That s one reason we prioritize diversity equity and inclusion in every aspect of our business from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas our partners customers and the communities where we work and serve What we can do for you Along with health and financial benefits athenistas enjoy perks specific to each location including commuter support employee assistance programs tuition assistance employee resource groups and collaborative workspaces some offices even welcome dogs We also encourage a better work-life balance for athenistas with our flexibility While we know in-office collaboration is critical to our vision we recognize that not all work needs to be done within an office environment full-time With consistent communication and digital collaboration tools athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation In addition to our traditional benefits and perks we sponsor events throughout the year including book clubs external speakers and hackathons We provide athenistas with a company culture based on learning the support of an engaged team and an inclusive environment where all employees are valued Learn more about our culture and benefits here athenahealth com careers