▷ [3 Days Left] Elite Relationship Manager

Role DescriptionDesignation Elite Relationship ManagerGrade DM MLegal Entity Equitas Small Finance BankBusiness Unit Branch BankingDivision LiabilitiesDepartment LiabilitiesTravel required YesLevel of travel ExtensiveLevel IndividualJob DimensionReporting ToBranch ManagerDirect ReportsNillIndirect ReportsNillGeographic spreadRespective Branch MappingPurpose of the role Fostering strong relationships with Mapped book HNI customers to grow CASA TD and to offer them best financial planning solution through Insurance and Investment solutions Build Book of potential Customers for the Bank through acquiring HNI clients to increase profits Penetrate on Mapped book by positioning various products and solutions to mapped base customers to increase Product Holding Key Responsibilities Acquisition of new Customers and Increase book size Establish smooth relationships with new existing clientele to generate new business and to solicit referrals Domestic and NR Cross sell and Upsell of all the Banking Products Assets Digital channel activation Activation of digital wealth management etc Responsible for catering the investment needs of clients by providing them research based advises Interfacing all queries of Clients and understanding their investment needs Manage portfolios of clients and offer them investment solutions Investment Advisory to new and existing Clients and achieve revenue targets monthly Promote high quality sales supply and customer service processes Provide Market Feedback New Product Pricing Competitors Activity etc Indicative TasksCompetenciesBusiness PerspectiveNew Client Acquisition and Revenue generation- Analytical Skills - Planning- Market Intelligence- Result Orientation- Decision MakingContribute to P L of the branch assignedDeepen relationships with mapped book customer to increase wallet shareTrack and monitor customer transactions and service to the mapped customersAnalyze trends in the area and provide inputs towards expansion of branch networkDevelop initiatives to increase sales customer base and enhance Equitas brand in the locationProcess PerspectiveMultiple Product Basket Specific Product Vs Revenue- Analytical Skills - Execution Excellence- CollaborationContribute towards Branch RevenueIdentify issues faced by branches and report to respective Branch ManagerTrack and ensure quality of portfolio persistency efficiency through Bucket Management for the mapped book as per stipulated normsEnsure strict adherence of risk parameters to mitigate the occurrence of customer related fraudsStick to processes and timelines to ensure maximum branch productivityProvide support for implementation of various initiatives across branches100 compliance on AuditsCustomer PerspectiveBuild manage and promote relationship with existing new customers to generate new business and to solicit referralsBuilding Relationships - Selling SkillsEnsure continuous engagement of customers through efficient relationship managementProactively identify gaps in the existing model and devise appropriate measures to strengthen customer serviceEffectively handle customer complaints if anyTrack market trends and competitor practices across product lines Carry out market and competitor analysis for the areaAnalyze trends in the area and provide inputs towards business growth of branchLearning Growth PerspectiveWork with the Branch Manager Cluster Regional Zonal Manager to achieve targets of individual considering market conditions potential and past performance- Team Bonding - Coaching- CollaborationContinuous learning from the market and self-UpgradationUnderstand competitor pricing and strategyNurture and align with whole team to take up larger roles and responsibilityAlign towards Equitas core values and Mission in conducting the businessConstant efforts for Brand PositioningKey Results AreaKEY PERFORMANCE INDICATORCASA Deepening AMB Quarter beginning mapped Book of Book GrowthCASA NTB AMBTarget Vs AchievementTPP Revenue - in Rs Investments Insurance Asset Referral Target Vs AchievementPPI - Product Penetration Index Average Growth Portfolio Level of AchievementNTB Acquisition number of qualified accounts of AchievementTD book growth - in lacs NTB Quarter Beginning Mapped Book of Achievement NILL deviations in Audit KYC AML Compliance norm of AchievementActivation of customers in digital channel Internet Mobile Debit Card min 70 customers of AchievementNILL escalations complaints pertaining to customer service of AchievementIRDA Certification NISM Certification with Valid EUINYESGrouping in of Book min 30 of accounts to be having Group relationship of AchievementDesired Experience Qualification Post Graduate with 6 years of relevant experience in Acquisition relationship management Good local Network and Must have good knowledge of Insurance Investment Products Proven capacity to aim on Revenue targets and handle multitasking Experienced folks from Banking NBFC Boutique Wealth Firms Strong Communication Skills