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About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience About the Role Virtual relationship managers act as the single point of contact for customer s banking requirements are responsible for the cross selling assets business of the bank by exploring business opportunities from existing customers of the Bank The Virtual RM is situated in the Axis Virtual Centre and is responsible for selling loan products and services to customers based on their needs through remote digital media viz phone call email They are also responsible for ensuring extremely efficient servicing of requests to create a superior customer experience Key Responsibilities Ensure achievement of the set target of revenue IPG and other cross sell from the mapped set of customers associated to them Provide premium customer service delivery to their mapped Burgundy portfolio Responsible for CASA deepening NTB lead generation and for providing assistance in NDIAS services Responsible for up selling cross- selling providing regular market information and updates to the customers Manage the Burgundy portfolio through client outreach and continuous monitoring of client relationship including product portfolio and banking needs Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment Assets Cards and Liability products Effectively utilize all applications tools and databases used to process transparent end to- end client support Strictly adhere to internal control policies and ensure that the organization s activities are carried out in accordance with all regulatory legal and governmental regulations Qualifications Optimal qualification for success on the job is Graduate or Post graduate from a recognized institution 2- 5 years relevant role BFSI sector Role Proficiencies For successful execution of the job the candidate should possess the following Proficiency in systems related to Banking transactions and services Good communication skills in both English and local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to successfully work as a part of a team High sales orientation to meet the sales targets consistently Strong willingness to work in Relationship Management Banking operations and products including investment products Prior experience in Sales Knowledge of Mutual Fund Life insurance General insurance PMS and structure products Teamwork verbal and written excellence resilience and highly motivated for developing a new department ComeAsYouAre We are dil se open Women LGBTQIA and PwD candidates of all ages are encouraged to apply Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses