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Service Center Engineer
4 weeks ago
The Opportunity Under close supervision provide availability of refub instruments troubleshooting repairs and calibration to instruments HPLC GC Spectrophotometer electronic and mechanical equipment Document and report all repairs and product failures spare parts management What were looking for Education Degree Diploma in Electrical Electronics Biomedical engineering or any other stream Experience Min 2-3 years of experience in Service in IVD How you will thrive and create an impact a Service Center Activities i Overall management of the Service Center ii Receive and Log customer calls through Call Center Operation iii Sharing the information with the in-house engineer to take the call forward iv Managing Customer Data Base Share Point Application 1 Updating database 2 Updating Correcting any mis information in the Share Point Power App v Co-ordinate with warehouse for transfer of instruments to the Service Center back for repairing refurbishing evaluation vi Co-ordinate with Facility Team for packing the instruments received at the Service Center Need Based vii Maintaining Service Inventory of essential Spares doing reconciliation monthly b Engineering Activities i Spares request from field engineers to be forwarded for processing further ii Follow up with field engineers for the return of the defective unused spares c Admin Activities i Preparing quotes for AMC Spares and facilitate invoicing after realization of payments ii Co-ordinate with internal teams finance facility logistics any other relevantxe2x80xa6 to clear any bottle necks in the process iii Create SAP codes in the SAP system for the spares which are not already in the system iv Proactively analyze the spares consumption pattern and set up multi-level alerts to initiate re-ordering in consultation with the Head Service Application v Ensure accurate records of all the service relates activities in the service center from the field viz 1 Maintaining Installation Reports 2 Maintaining PM Reports 3 Maintaining any other service call records d Communication Coordination with Principal companies for i Escalation of technical calls from the field ii Timely submission of warranty claims for the defective spares from the field iii Follow up for the submitted Warranty claims iv Procurement of Spares consumables quote 2 Requirements a Good communication skills b Proficiency in writing Emails working on excel c Working knowledge on SAP would be an added advantageDisclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position Avantor is proud to be an equal opportunity employer Why Avantor Dare to go further in your career Join our global team of 14 000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science The work we do changes people s lives for the better It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle It enables medical devices that help a little boy hear his mom s voice for the first time Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world Apply today EEO Statement We are an Equal Employment Affirmative Action employer and VEVRAA Federal Contractor We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state province or local law If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information Requests for accommodation will be considered on a case-by-case basis Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
