Crm Executive-kolkata

3 days ago

Kolkata West Bengal, India 2COMS Full time

2COMS Group is hiring a dynamic and client-focused CRM Executive to join our growing team If you are someone who believes in building strong client relationships resolving issues with empathy and driving customer success we are looking for you Key Responsibilities Manage end-to-end client communication and relationship building Handle client concerns and escalations with promptness and professionalism Ensure high levels of customer retention through service excellence Provide timely issue resolution and maintain client satisfaction Maintain proper documentation of client interactions and feedback Coordinate with internal teams to ensure smooth service deliver Requirements Qualifications Candidates with relevant experience in client handling client service or CRM will be preferred Fresh MBA or Graduates Marketing or HR are welcome to apply especially those keen to grow in a B2B business environment Must have a willingness to travel for client meetings and relationship building Excellent communication skills along with analytical thinking and business acumen A pro-active mindset with a passion for achieving business targets and delighting clients

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