Technical Support Specialist

Job Description Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About the Role We are seeking a highly experienced Senior L3 Support Engineer with deep expertise in Nokia FlowOne/Instant Link (IL) to join our Telco IT team in Pune. This role is critical in ensuring the stability and performance of IL provisioning systems by resolving complex production issues, collaborating with cross-functional teams, and supporting modules such as BST, Catalog, Provisioning Client, and NEI Development. The position operates on the European calendar and CET time zone, requiring flexibility and a proactive approach to incident management and system reliability. What will you do - Deliver L3-level support for Instant Link provisioning systems - Troubleshoot and resolve complex issues escalated from L1 and L2 teams. - Conduct root cause analysis (RCA) and implement long-term fixes. - Collaborate with solution architects and business analysts to implement catalog-driven workflows. - Work with development and operations teams to deploy hotfixes and patches. - Monitor system health and performance to ensure high availability and reliability. - Maintain and update technical documentation, SOPs, and knowledge bases. - Participate in on-call rotations for critical incident support. Who you are - Bachelor's or Master's degree in Computer Science, Telecommunications, or a rela ted field. - 810 years of experience in IL/Nokia FlowOne L3 support and development.Strong analytical and problem-solving skills. - Excellent communication and documentation abilities. - Proficient in Java, Shell scripting, and SQL. - Experienced in UNIX/Linux environments. - Skilled in log analysis, performance tuning, and system monitor ing tools.Familiar with telecom protocols (e.g., Diameter, GTP, SS7). - Exposure to CI/CD pipelines and version control systems (e.g., Git). - Experienced with ticketing systems such as Remedy, JIRA, or ServiceNow. - Understanding of OSS/BSS architecture and integration patterns. - Familiarity with Huawei and Nokia network elements and provisioning commands. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.