Customer Support Associate

7 days ago

India Surma Full time

At Surma, we're building a womenswear brand that makes Everyday Beautiful—with thoughtfully designed clothing made in the finest cotton/linen. We're growing fast and are looking for someone who can help us make every customer interaction feel warm, helpful, and effortless. What You'll Do: - Be the first point of contact for our customers—across WhatsApp, email, and other platforms - Respond to queries related to orders, sizing, exchanges, returns, and general brand information - Coordinate with the operations and logistics team to resolve customer issues - Keep internal systems updated with customer interactions and resolution notes - Share feedback with the team to help improve our products, policies, and communication - Use multiple tools required to answer all kinds of customer queries. You Are Someone Who: - Loves helping people and has a calming, clear, and friendly communication style - Can write and speak well in English and Hindi. - Has 1–3 years of customer support experience (DTC / fashion e-commerce experience is a plus) - Is organised, reliable, and comfortable using tools like WhatsApp Business, Shopify, Gmail, etc. Interested candidates please send your CV to ankur@surma.in. Please mention [Customer Support Executive] in the subject line

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