Process Analyst It Sam

6 days ago

Chennai Tamil Nadu Bangalore Karnataka, India People First Consultants Full time

for Process Analyst - IT SAM Compliance Primary Skillset Software Asset Management Compliance ITSM Level Process Associate Full time Part time Full-Time Location Chennai TN Bangalore KA Qualification Graduate in any discipline preferably from Computer Science Mathematics Accounts Electronics Telecommunication with 0-2 years of experience in IT asset management operations or service desk Requirements Support day-to-day operations of client-supplied software asset lifecycle Handle software-related requests queries from internal teams projects clients and spread process awareness Ensure accurate processing of software Inventorization documentation and audit support activities Maintain and update Excel-based reports for tracking and analysis Collaborate with cross-functional teams and follow standard procedures Required Expertise Basic proficiency in Outlook Excel and PowerPoint and accuracy in documentation Strong communication skills and ability to follow instructions Good time management and attention to detail Understanding of IT asset lifecycle and compliance workflows Special Skillsets Familiarity with ServiceNow and request workflows Organized and detail-oriented with ability to manage multiple tasks Comfortable working under pressure and maintaining team harmony Flexible to work in shifts and eager to learn Exposure to tools like ServiceNow or internal request platforms is a plus Ability to escalate issues and contribute to reporting and feedback cycles Preferred Certifications Training Not mandatory 1 ITIL Foundation 2 Software Asset Management SAM Certification 3 ServiceNow Fundamentals 4 ISO 27001 Awareness

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