Technology Specialist

Job Description The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and transform their business operations to achieve new levels of profitability. We at the India and South Asia Business Applications Solutions team are seeking a highly skilled Low Code/No Code Technical Specialist with a focus on Robotic Process Automation (RPA) to join our team. The ideal candidate will have a strong background in low code/no code platforms and experience in implementing/architecting RPA solutions to streamline business processes. Responsibilities Scale Customer Engagements - Collaborate with the sales team to understand customer requirements and provide technical expertise during the presales process. - Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers. - Leads and ensures technical wins for Power Platform and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements. - Leverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact. - Stay updated with the latest trends and advancements in RPA, low code/no code, and Power Platform technologies to provide innovative solutions to clients. - Speak at public events, webinars, and conferences to share insights and promote RPA and Power Platform technologies. Leverage Partner Ecosystem - Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project. - Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions). Build Strategy - Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers. - Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge. - Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, build consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off. Solution Design and Proof - Create and deliver compelling presentations, demos, and proof-of-concepts to showcase the value of Microsoft Power Platform. Leverage partner/customer teams as needed to prove capabilities and integration into customer environment. - Design, develop, and demonstrate RPA, Low Code/No Code and Agentic solutions using platforms such as Power Automate, Power Apps, Power Pages, and Copilot Studio. - Respond to Requests for Proposals (RFPs) by providing detailed technical information and solutions tailored to client needs. - Provide technical support and troubleshooting for RPA, low code/no code and Agentic applications during the presales phase. - Conduct training sessions and workshops to educate clients and stakeholders on RPA, low code/no code, and Power Platform best practices. Education - Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. - Demonstrates new and updated products to increase internal virtual teams understanding of solutions and new opportunities. - Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area. Other - Embody our culture and values Qualifications Primary qualifications: - 5+ years technical pre-sales or technical consulting experience - OR a bachelor's/master's degree in computer science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience - OR equivalent experience. - At least 3 years of experience in low code/no code development and RPA implementation. - Proficiency in RPA platforms such as Power Automate, Automation Anywhere, UiPath, or similar tools. - Strong problem-solving skills and the ability to work independently and as part of a team. - Excellent communication and people skills. - Knowledge of business process management and workflow automation. Additional Preferred Skills - Familiarity with AI and machine learning concepts. Experience with Data and AI technologies like Azure AI Foundry, Microsoft Fabric is a plus. - Experience in developing custom connectors and integrating with third-party APIs. - Understanding of security and governance in low code/no code and RPA environments. - Certification in relevant technologies or disciplines (e.g., Microsoft Power Platform or other RPA solutions, Cloud platform technologies). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.