Sales Coordinator/CRM Executive

2 weeks ago

Mumbai, India Contactx Full time

Job Description of Sale Coordinator (Pest control Service Vertical). 1. EVA App Support - Address and resolve any critical issues or bugs in the EVA App in coordination with the EVA support team. - Discuss program-level improvements or issues during scheduled meetings with the EVA team. - Provide support to the back-office team for using the app efficiently and resolving any queries. 2. Pedio App Support - Coordinate with technicians facing login or usage issues in the Pedio App. - Ensure real-time issue resolution by staying in touch with the app support team. 3. Toll-Free, Website & Online Platforms - Handle toll-free calls and coordinate with customers for service inquiries or product orders. - Maintain and share a proper call log/report regularly. - Coordinate with the respective area manager for online product orders (e.g., from the website, TradeIndia, or IndiaMart), confirm delivery timelines, and update customers. - Manage leads from platforms like TradeIndia and IndiaMart, coordinate with customers, and aim for successful closure. 4. Attendance & Reporting - Maintain and submit voucher employee attendance reports to Gauri Madam. - Share chemical usage details with the accounts team for stock and billing purposes. 5. Audit & Reporting - Conduct service audits on-site and prepare detailed reports with observations and recommendations. - Coordinate with customers for audit permissions, support during inspections, and follow-up. 6. Operational Coordination - Schedule and manage meetings with sales executives, supervisors, and technical teams. - Handle complaint services by proper coordination and follow-up to ensure resolution. - Assist in technician arrangement, especially in branches facing manpower shortages. - Candidate should have willingness to Travel. Interested candidates please WhatsApp me on 8779617605

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