Apply Now: Front Office Team Leader
4 weeks ago
Job Description
Description
We are seeking a motivated and experienced Front Office Team Leader to join our team. The ideal candidate will have 1-2 years of experience in the hospitality industry, specifically in front office operations. This role involves supervising the front office staff, ensuring exceptional guest experiences, and maintaining operational efficiency. The candidate should possess strong leadership qualities and a passion for delivering outstanding service.
Responsibilities
- Supervise the front office team and ensure smooth operations during shifts
- Handle guest check-in and check-out processes efficiently
- Manage and resolve guest complaints and inquiries in a professional manner
- Coordinate with other departments to ensure guest satisfaction
- Train and mentor new front office staff members
- Maintain records of room availability and occupancy
- Prepare reports on front office activities and performance metrics
- Ensure compliance with hotel policies and procedures
Skills and Qualifications
- Bachelor's degree in Hospitality Management or related field
- 1-2 years of experience in a front office or customer service role in the hospitality industry
- Strong communication and interpersonal skills
- Proficient in using hotel management software (e.g., Opera, IDS)
- Basic knowledge of revenue management and budgeting
- Ability to work in a fast-paced environment and handle multiple tasks
- Excellent problem-solving skills and attention to detail
- Fluency in English and at least one regional language
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